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- Tasks: Provide first-line IT support to over 65,000 colleagues via web-chat and phone.
- Company: Join the dynamic IT support team at NatWest Group.
- Benefits: Competitive day rate, overtime, shift allowance, and 8 weeks paid training.
- Other info: Opportunity for permanent role based on performance and excellent career growth.
- Why this job: Be part of a diverse team driving the bank's digital strategy while working from home.
- Qualifications: Passion for customer service and previous service desk experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for 2 Service Desk Analysts to join the successful IT support team within the NatWest Group providing first line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate.
Provide a single point of contact to internal colleagues reporting IT related issues:
- Diagnose and resolve technical issues using your problem-solving skills and questioning techniques
- Obtain both technical information and business impact to minimise downtime to colleagues
The Skills you will need:
- A passion for customer service
- Ability to flex your communication, both written and verbal
- Previous service desk experience and understanding of working to KPI's is an advantage
- Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange - skills needed but not essential as training is provided
What we will offer in return:
- Day rate £132.33 + Overtime and Shift Allowance
- Opportunity based on performance to move into a Permanent role with NatWest
- 8 weeks paid training
IT Support / Service Desk Technician in Etwall employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support / Service Desk Technician in Etwall
✨Tip Number 1
Get your tech skills sharp! Brush up on Windows 10, Microsoft apps, and Active Directory. We want to see you confidently tackle those technical issues during the interview.
✨Tip Number 2
Show off your customer service passion! Think of examples where you've gone above and beyond for a colleague or customer. We love hearing about how you’ve made a difference!
✨Tip Number 3
Practice your communication skills! Whether it’s web-chat or phone calls, being clear and friendly is key. We recommend doing mock interviews with friends to nail that perfect pitch.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us. Plus, we’re all about making the process smooth and easy for you, so don’t miss out!
We think you need these skills to ace IT Support / Service Desk Technician in Etwall
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping others shine through. We want to see how you’ve gone above and beyond in previous roles to support users, as this is key for the IT Support role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience, especially any service desk roles or technical skills. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. This will help us understand your qualifications quickly and easily.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lorien
✨Know Your Tech Stuff
Brush up on your knowledge of Windows 10, Microsoft applications, and Active Directory. Even if you’re not an expert, showing that you’ve done your homework will impress the interviewers and demonstrate your passion for IT support.
✨Customer Service is Key
Since this role is all about helping colleagues, be ready to discuss your customer service experience. Think of examples where you’ve gone above and beyond to solve a problem or help someone out. This will show that you understand the importance of user satisfaction.
✨Practice Your Communication Skills
You’ll need to flex your communication skills, so practice explaining technical issues in simple terms. Consider doing mock interviews with a friend where you explain common IT problems and solutions. This will help you feel more confident during the real deal.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate your thought process.