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- Tasks: Provide first-line IT support to over 65,000 colleagues via web-chat and phone.
- Company: Join the dynamic IT support team at NatWest Group.
- Benefits: Competitive day rate, overtime, shift allowance, and 8 weeks paid training.
- Other info: Opportunity for permanent role based on performance and excellent career growth.
- Why this job: Be part of a diverse team driving the Bank's digital strategy while working from home.
- Qualifications: Passion for customer service and good communication skills; previous experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for 2 Service Desk Analysts to join the successful IT support team within the NatWest Group providing First line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate.
Provide a single point of contact to internal colleagues reporting IT related issues:
- Diagnose and resolve technical issues using your problem-solving skills and questioning techniques
- Obtain both technical information and business impact to minimise downtime to colleagues
The Skills you will need:
- A passion for customer service
- Ability to flex your communication, both written and verbal
- Previous service desk experience and understanding of working to KPI's is an advantage
- Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange - skills needed but not essential as training is provided
What we will offer in return:
- Day rate £132.33 + Overtime and Shift Allowance
- Opportunity based on performance to move into a Permanent role with NatWest
- 8 weeks paid training
IT Support and Service Desk Operator in Etwall employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support and Service Desk Operator in Etwall
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NatWest on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Practice makes perfect! Before any interview, we should run through common IT support scenarios. This way, we can showcase our problem-solving skills and customer service passion when it counts.
✨Tip Number 3
Be ready to flex our communication skills! Whether it's through web-chat or phone calls, we need to demonstrate that we can adapt our style to suit different colleagues and situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our approach to highlight how our skills align with the job description.
We think you need these skills to ace IT Support and Service Desk Operator in Etwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous service desk experience and your passion for customer service to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the IT Support role. Share specific examples of how you've solved technical issues in the past and how you communicate effectively with colleagues.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving skills! We love candidates who can diagnose and resolve issues efficiently, so give us some examples of how you've done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Lorien
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10, Microsoft applications, and Active Directory. Even if you’re not an expert, showing that you have a basic understanding will impress the interviewers and demonstrate your willingness to learn.
✨Show Off Your Customer Service Skills
Since this role is all about helping colleagues, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went the extra mile for someone.
✨Practice Your Communication
As you'll be communicating via web-chat and phone, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining technical issues in simple terms.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the position and helps you understand more about the team dynamics and what success looks like in the role.