At a Glance
- Tasks: Lead customer education and enablement for a fast-growing SaaS business.
- Company: Dynamic SaaS company focused on innovative customer learning solutions.
- Benefits: Competitive salary, flexible location, and the chance to shape learning experiences.
- Other info: Opportunity for career growth and to implement modern learning technologies.
- Why this job: Make a real impact by building a customer training academy from scratch.
- Qualifications: Experience in customer training within SaaS and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Head of Learning & Enablement
Salary
Location
Leeds (would be open for candidates not within this location too).
I am currently supporting a fast-growing Saa S business in the search for a Head of Learning & Enablement to lead the development of their customer education and enablement function.
This is a unique opportunity to take ownership of how customers learn, adopt and gain value from a sophisticated technology platform.
Working closely with Customer Success, Product, Sales and Technical teams, you will create scalable onboarding programmes, certification pathways and learning resources that drive customer adoption and long-term success.
This is a highly visible role with the opportunity to build and shape the entire learning function, implementing best practice, introducing a Learning Management System (LMS), creating a customer training academy and establishing a structured approach to onboarding and education.
The Role
As Head of Learning & Enablement, you'll be responsible for designing, delivering and continuously improving learning experiences for customers and employees.
You'll take ownership of the complete learning journey, from customer onboarding and product training through to certification programmes, self-service learning resources and internal enablement initiatives.
The successful candidate will combine strategic thinking with hands-on delivery, helping to build a scalable learning framework that supports both business growth and customer success.
Key Responsibilities
- Customer Training & Adoption
- Design and implement structured onboarding programmes for new customers.
- Create tailored learning journeys for different user groups and customer personas.
• Deliver engaging training sessions through a combination of
- Virtual instructor-led training
- Webinars
- Workshops
- On-site customer training
- Help customers adopt the platform effectively and maximise its capabilities.
- Support customers in understanding workflows, integrations, automation and best-practice platform usage.
- LMS & Customer Academy
- Lead the implementation and ongoing management of a Learning Management System (LMS).
- Build a scalable customer training academy.
- Create self-service learning experiences that support customer growth at scale.
- Monitor training effectiveness, engagement and completion rates.
- Continually improve learning experiences using customer feedback and usage data.
- Learning Content Creation & Develop engaging training materials including:
- Video tutorials
- User guides
- Knowledge base articles
- E-learning modules
- Best practice playbooks
- Product documentation
- Quick-start resources
- Translate complex technical concepts into accessible learning experiences.
- Maintain and continually enhance all learning content.
- Internal Enablement
- Deliver onboarding and product training for internal teams.
- Create structured development programmes for customer-facing employees.
- Ensure consistency of product knowledge and messaging across the business.
- Support the growth and development of new team members.
- Continuous Improvement
- Drive improvements in customer adoption and engagement.
- Reduce reliance on reactive support through effective education.
- Identify recurring knowledge gaps and learning opportunities.
- Work closely with Product and Development teams to provide customer insights and feedback.
- Establish learning metrics and success measures that demonstrate business impact.
Skills & Experience
Essential
- Proven experience delivering customer training within a Saa S environment.
- Experience designing and implementing onboarding programmes, learning pathways or enablement initiatives.
- Strong presentation and facilitation skills.
- Experience delivering training both remotely and in person.
- Excellent written communication skills and experience creating learning content.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Strong stakeholder management skills.
- Highly organised with a structured and process-driven approach.
Desirable
- Experience implementing or managing an LMS.
- Experience building a customer training academy or certification programme.
- Background in Customer Success, Professional Services, Saa S Implementation or Product Enablement.
- Experience with workflow automation, APIs and software integrations.
- Familiarity with tools such as Loom, Notion, Talent LMS or similar learning platforms.
- Experience working within a high-growth Saa S business.
Why Join?
This is an opportunity to build something from the ground up.
You'll have ownership of the learning and enablement function, the opportunity to implement modern learning technologies and the ability to directly influence customer success, adoption and retention.
For someone passionate about customer education, Saa S enablement and creating exceptional learning experiences, this role offers a genuine opportunity to make a lasting impact on a growing technology business.
Head of Learning & Enablement in England employer: Lorien
Join a forward-thinking company in Manchester that values technical expertise and offers a dynamic work culture. With a focus on hybrid working, flexible hours, and a strong emphasis on employee growth, this role provides the opportunity to lead impactful projects while maintaining a hands-on engineering position. Enjoy a competitive salary, annual bonus, and the chance to shape the future of corporate infrastructure services in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Learning & Enablement in England
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Lorien looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Head of Learning & Enablement at Lorien, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Head of Learning & Enablement in England
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Lorien, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Lorien and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Lorien
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Lorien might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Lorien.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
