At a Glance
- Tasks: Engage with customers, providing information and support while managing inquiries.
- Company: Join a dynamic Customer Engagement Centre in Edinburgh.
- Benefits: Part-time hours with overtime options and a supportive team environment.
- Other info: Great opportunity for personal growth and teamwork.
- Why this job: Make a difference by keeping customers informed and happy.
- Qualifications: Strong communication skills and ability to adapt in a fast-paced setting.
The predicted salary is between 28000 - 28500 £ per year.
This is an exciting opportunity to join a large Customer Engagement Centre (CEC) as a Customer Advisor, based at our client's Edinburgh office on a part-time basis (17.5 hours/week - overtime available if you wish to do more).
What you'll do:
- Manage inbound customer contacts across a wide range of subjects.
- Provide customers with information and guidance, logged accurately on our internal systems.
- Work reactively and precisely during operational incidents.
- Work proactively, collaborating with stakeholders to gather up-to-date information.
What you'll bring:
- Your communication skills, attention to detail and ability to prioritise will be key.
- You'll have strong verbal and written information-management skills, and the confidence to learn a range of systems and technology quickly.
- You'll use your organisational skills to manage your own workload while working as part of a team to ensure every task is carried out to the highest standard.
- Your adaptability will let you switch to reactive work when it's needed - meeting customer needs and supporting your colleagues.
- Previous experience in a fast-paced environment is advantageous.
Customer Adviser in Edinburgh employer: Lorien
Join a forward-thinking company in Manchester that values technical expertise and offers a dynamic work culture. With a focus on hybrid working, flexible hours, and a strong emphasis on employee growth, this role provides the opportunity to lead impactful projects while maintaining a hands-on engineering position. Enjoy a competitive salary, annual bonus, and the chance to shape the future of corporate infrastructure services in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser in Edinburgh
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lorien and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lorien and let us see your personality shine through!
We think you need these skills to ace Customer Adviser in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lorien.
Get Familiar with Our Brand:Before applying, take some time to learn about Lorien and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lorien
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lorien.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lorien will surely appreciate.
