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- Tasks: Provide top-notch application support and troubleshoot SQL issues in a dynamic environment.
- Company: Join a fast-growing global SAAS company with a stellar reputation.
- Benefits: Enjoy flexible working, bonuses, private healthcare, and professional development opportunities.
- Other info: Great career growth potential in a friendly and collaborative workplace.
- Why this job: Be part of exciting projects and make a real impact in a supportive team.
- Qualifications: Hands-on SQL skills and experience in application support are essential.
The predicted salary is between 30000 - 30000 £ per year.
Applicants will need to demonstrate proven hands-on skills with SQL.
Rotational shifts:
- Morning: 6am to 2:30pm (working from home these weeks)
- Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week)
- Late: 2:30pm to 10pm (working from home these weeks)
Lorien’s client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with.
Key Responsibilities:
- Take the reins across Application Support
- Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed
- Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly
- Creation/management of user accounts within the core application and support portal
- Maintaining/monitoring remote client servers to ensure stability
- Knowledge-sharing and working with others to resolve/prevent issues
- Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes
- Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc.
What they’re looking for you to bring to the table:
- Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios
- Strong hands‑on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems
- Ability to support users/customers remotely
- Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc.
If you’re looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let’s have a chat before this is snapped up.
Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 30K + Bonus employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 30K + Bonus
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. We all know that sometimes it’s not just what you know, but who you know that can get your foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Application Support. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 3
Show off your SQL skills! Be ready to discuss specific projects where you’ve used SQL to solve problems. We want to hear about your hands-on experience, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always here to help you navigate the process and answer any questions you might have.
We think you need these skills to ace Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 30K + Bonus
Some tips for your application 🫡
Show Off Your SQL Skills: Make sure to highlight your hands-on experience with SQL in your application. We want to see how you've used it to solve problems or improve processes, so don’t hold back!
Tailor Your CV: Customise your CV to match the job description. Use keywords from the posting, especially around Application Support and customer-facing scenarios, to show us you’re a perfect fit.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Lorien
✨Brush Up on Your SQL Skills
Since the role requires proven hands-on skills with SQL, make sure you’re comfortable with querying databases. Review common SQL commands and practice troubleshooting backend issues. This will not only help you answer technical questions but also demonstrate your expertise.
✨Understand the Company Culture
Research the company’s values and work culture. Knowing that they prioritise flexible working and employee recognition can help you tailor your responses to show how you align with their ethos. Be ready to discuss how you can contribute positively to their team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples from your past experience where you successfully tackled support requests or collaborated with other teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm for Continuous Learning
The job description mentions ongoing upskilling avenues, so express your eagerness to learn and grow within the role. Share any relevant courses or certifications you’ve completed, and discuss how you plan to stay updated with industry trends and technologies.