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- Tasks: Lead digital projects for contact centres in the pensions sector, focusing on tech integration.
- Company: Join a dynamic team within a leading group specialising in STEM solutions.
- Benefits: Enjoy remote work flexibility and opportunities for travel.
- Why this job: Make an impact in the pensions industry while working with cutting-edge technology.
- Qualifications: Experience in digital project management and knowledge of the pensions sector is essential.
- Other info: This is a 3-month contract with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
My client is looking for a Digital Project Manager with experience in the Pensions sector to work on a 3-month initial remote contract with some ad hoc travel. The role focuses on the delivery of Contact Centres.
Key Skills:
- Delivery of Contact Centre specific workstreams which will integrate AWS (Contact solution) with MS Dynamics product suite including:
- Telephony: Core capability for telephony configured for client-specific deliveries
- Chat/Chatbot: Core Chatbot and Webchat (agent assist) capability for voice configured for client-specific deliveries
- WFM: Workforce management for contact centre
- Account Management, Contact Management, and Case Management for Pensions administrators
- Knowledge Base, Interactions Management and Marketing for Digital Engagement Team
Please apply!
Digital Project Manger - Contact Centre's - Pensions employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Project Manger - Contact Centre's - Pensions
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the pensions sector, especially those related to digital project management. Understanding how AWS and MS Dynamics integrate into contact centre solutions will give you a significant edge during discussions.
✨Tip Number 2
Network with professionals in the pensions and digital project management fields. Attend relevant webinars or industry events to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of your previous work in delivering contact centre solutions. Highlight any experience you have with telephony systems, chatbots, or workforce management tools, as these are crucial for this role.
✨Tip Number 4
Showcase your adaptability and problem-solving skills during interviews. The ability to manage remote teams and navigate challenges in a fast-paced environment is essential for a Digital Project Manager, especially in a contract role.
We think you need these skills to ace Digital Project Manger - Contact Centre's - Pensions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital project management, particularly within the pensions sector. Emphasise any relevant workstreams you've delivered, especially those involving AWS and MS Dynamics.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the perfect fit for this role. Mention specific projects where you've integrated telephony solutions or managed contact centre operations, showcasing your understanding of the key skills required.
Highlight Relevant Skills: Clearly outline your skills related to contact centre delivery, such as workforce management and digital engagement strategies. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a project manager.
How to prepare for a job interview at Lorien
✨Understand the Pensions Sector
Make sure you have a solid grasp of the pensions sector and its specific challenges. Be prepared to discuss how your previous experience aligns with the needs of the role, especially in relation to contact centres.
✨Familiarise Yourself with Relevant Technologies
Since the role involves integrating AWS with MS Dynamics, brush up on these technologies. Be ready to explain how you've used similar tools in past projects and how they can benefit the company's objectives.
✨Showcase Your Project Management Skills
Prepare examples of successful project management experiences, particularly in delivering contact centre solutions. Highlight your ability to manage timelines, resources, and stakeholder expectations effectively.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company's current projects and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
