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For Companies At a Glance
- Tasks: Lead customer strategy projects and manage client relationships in financial services.
- Company: Join a top consultancy firm transforming banking and insurance sectors.
- Benefits: Enjoy a competitive salary, car allowance, and hybrid working options.
- Why this job: Be part of innovative transformations that impact customer experiences and drive change.
- Qualifications: Experience in project management, customer-centric transformation, and knowledge of AI technologies required.
- Other info: Ideal for those ready to step up or seeking new challenges in consulting.
The predicted salary is between 54000 - 84000 £ per year.
Managing Consultant – Customer Strategy and Transformation
Practice: Strategy and Performance Transformation
Focus: Financial Services (Banking and Insurance)
Up to £75,000 + car allowance + benefits
London, Hybrid
Opportunity
Lorien’s Client, a market leading Consultancy firm are currently seeking a Senior Manager / Managing Consultant to join their Customer Strategy and Transformation team focused on strategic customer innovation at product level & channel level, as well as big, scaled transformations.
The team work with banks and insurers to modernise their strategies, end to end journeys and assist them with post-integration transformations from customer perspective.
Responsibilities
- Build strong client relationships and act as the main contact.
- Manage large projects, ensuring timely and budget-friendly delivery.
- Contribute to business development and maintain client relationships.
- Manage and develop team members
- Lead projects involving customer strategy, product exploration, channel strategy, AI transformation, and customer data migration.
- Ensure adherence to risk management frameworks.
Experience and Skills
They are looking for a candidate with a broad depth of experience, with areas such as agile project management, business analysis, change analysis, human centred design, customer journey, being highlighted as positive experience areas.
They are looking for an experienced Senior Consultant ready to step up to a Managing Consultant level, or a managing consultant looking for a new challenge.
Experience :
- Background in start-ups, product development, agencies, or management consulting.
- Experience in customer-centric transformation or strategic propositions.
- Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance.
Technical Skills :
- Knowledge of CRM and AI technologies, product design and innovation, digital transformation, and agile methodology.
- Strong project management skills, including experience in large cross-functional and/or cross-geographical programmes.
- Strong understanding of Microsoft and some of the AI technologies, but not a developer or solutions architect level.
Soft Skills : Strong project management, people management, creative problem-solving, and excellent presentation skills.
Customer Strategy & Transformation Management Consultant employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Strategy & Transformation Management Consultant
✨Tip Number 1
Network with professionals in the financial services sector, especially those who have experience in customer strategy and transformation. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with the latest CRM and AI technologies relevant to customer strategy. Consider taking online courses or certifications that can enhance your understanding and demonstrate your commitment to staying updated in this fast-evolving field.
✨Tip Number 3
Prepare to discuss specific examples of your past projects that involved customer-centric transformations. Highlight your role in these projects and the impact they had on client relationships and business outcomes.
✨Tip Number 4
Showcase your leadership skills by discussing how you've managed teams or projects in the past. Be ready to explain your approach to people management and how you foster collaboration and innovation within your team.
We think you need these skills to ace Customer Strategy & Transformation Management Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer strategy, transformation management, and project management. Use specific examples from your past roles that demonstrate your ability to manage large projects and build client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the financial services sector and your experience with customer-centric transformations. Mention how your skills align with the responsibilities outlined in the job description, particularly in managing teams and delivering projects.
Highlight Relevant Skills: In your application, emphasise your technical skills related to CRM and AI technologies, as well as your knowledge of agile methodologies. Make sure to include any experience you have with digital transformation and product design.
Showcase Soft Skills: Don't forget to mention your soft skills such as creative problem-solving, people management, and presentation abilities. These are crucial for the role and should be evident in your application to demonstrate your fit for the position.
How to prepare for a job interview at Lorien
✨Showcase Your Project Management Skills
As a Managing Consultant, you'll need to demonstrate your strong project management abilities. Be prepared to discuss specific projects you've managed, focusing on how you ensured timely and budget-friendly delivery while maintaining client relationships.
✨Highlight Customer-Centric Experience
Given the role's focus on customer strategy and transformation, it's crucial to highlight your experience in customer-centric transformations. Share examples of how you've successfully implemented strategies that improved customer journeys or product offerings.
✨Demonstrate Knowledge of Relevant Technologies
Familiarity with CRM and AI technologies is essential for this position. Brush up on your knowledge of these tools and be ready to discuss how you've used them in past roles to drive digital transformation and innovation.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your soft skills, such as creative problem-solving and people management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and provide clear, concise examples from your experience.
