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For Companies At a Glance
- Tasks: Lead customer strategy projects and manage client relationships in financial services.
- Company: Join a top consultancy firm transforming customer experiences for banks and insurers.
- Benefits: Enjoy a competitive salary, car allowance, hybrid work options, and additional perks.
- Why this job: Be part of innovative transformations that impact real customer journeys and drive change.
- Qualifications: Experience in project management, customer strategy, and a background in consulting or product development.
- Other info: Ideal for those ready to step up in their career with a focus on strategic innovation.
The predicted salary is between 60000 - 84000 £ per year.
Job Description
Managing Consultant – Customer Strategy and Transformation
Practice: Strategy and Performance Transformation
Focus: Financial Services (Banking and Insurance)
Up to £75,000 + car allowance + benefits
London, Hybrid
Opportunity
Lorien’s Client, a market leading Consultancy firm are currently seeking a Senior Manager / Managing Consultant to join their Customer Strategy and Transformation team focused on strategic customer innovation at product level & channel level, as well as big, scaled transformations.
The team work with banks and insurers to modernise their strategies, end to end journeys and assist them with post-integration transformations from customer perspective.
Responsibilities
- Build strong client relationships and act as the main contact.
- Manage large projects, ensuring timely and budget-friendly delivery.
- Contribute to business development and maintain client relationships.
- Manage and develop team members
- Lead projects involving customer strategy, product exploration, channel strategy, AI transformation, and customer data migration.
- Ensure adherence to risk management frameworks.
Experience and Skills
They are looking for a candidate with a broad depth of experience, with areas such as agile project management, business analysis, change analysis, human centred design, customer journey, being highlighted as positive experience areas.
They are looking for an experienced Senior Consultant ready to step up to a Managing Consultant level, or a managing consultant looking for a new challenge.
Experience:
- Background in start-ups, product development, agencies, or management consulting.
- Experience in customer-centric transformation or strategic propositions.
- Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance.
Technical Skills:
- Knowledge of CRM and AI technologies, product design and innovation, digital transformation, and agile methodology.
- Strong project management skills, including experience in large cross-functional and/or cross-geographical programmes.
- Strong understanding of Microsoft and some of the AI technologies, but not a developer or solutions architect level.
Soft Skills: Strong project management, people management, creative problem-solving, and excellent presentation skills.
Customer Strategy & Transformation Management Consultant employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Strategy & Transformation Management Consultant
✨Tip Number 1
Network with professionals in the financial services sector, especially those who have experience in customer strategy and transformation. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with the latest CRM and AI technologies relevant to customer strategy. Consider taking online courses or certifications that can enhance your understanding and demonstrate your commitment to staying updated in this fast-evolving field.
✨Tip Number 3
Prepare to discuss specific examples of your past projects that involved customer-centric transformations. Highlight your role in these projects and the impact they had on client outcomes, as this will showcase your hands-on experience.
✨Tip Number 4
Research the consultancy firm thoroughly, including their recent projects and client success stories. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in their work.
We think you need these skills to ace Customer Strategy & Transformation Management Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer strategy, transformation management, and project management. Use specific examples that demonstrate your skills in agile methodologies and customer-centric transformations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the financial services sector, particularly in banking and insurance. Explain how your background aligns with the responsibilities of the role and express your enthusiasm for contributing to strategic customer innovation.
Highlight Relevant Skills: In your application, emphasise your technical skills related to CRM and AI technologies, as well as your experience in managing large projects. Mention any familiarity with digital transformation and human-centred design to stand out.
Showcase Leadership Experience: If you have experience managing teams or leading projects, make sure to include this in your application. Provide examples of how you've developed team members and contributed to business development, as these are key aspects of the role.
How to prepare for a job interview at Lorien
✨Understand the Company and Its Clients
Before your interview, make sure to research the consultancy firm and its clients in the financial services sector. Understand their recent projects, challenges they face, and how customer strategy plays a role in their success. This will help you demonstrate your interest and knowledge during the conversation.
✨Showcase Relevant Experience
Prepare to discuss your previous experiences that align with the job description, particularly in customer-centric transformation and strategic propositions. Use specific examples to illustrate your skills in agile project management, business analysis, and change analysis, as these are key areas for the role.
✨Demonstrate Leadership Skills
As this role involves managing teams and projects, be ready to share instances where you've successfully led a team or project. Highlight your people management skills and how you've contributed to team development, ensuring you convey your ability to inspire and guide others.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's approach to customer strategy and transformation, their expectations for the role, and how they measure success. This shows your genuine interest and helps you assess if the company is the right fit for you.
