Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist local producers with waste fee payment inquiries and resolve customer issues.
- Company: Join a dynamic team focused on providing excellent customer service in Newcastle.
- Benefits: Earn £17/hour with a 6-month contract and gain valuable experience.
- Why this job: Perfect for those who enjoy problem-solving and helping others in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Onsite role, working five days a week, ideal for building your career.
Newcastle - Onsite 5 days a week
6 month contract
Inside of IR35
Rate - £17/hour
The Role
As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. You will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary.
Key Responsibilities:
- Responding to customer queries via phone, email, chat and post.
- Provide customers information relating to the program.
- Deliver excellent customer service to customers.
- Raise tickets in Service Now.
- Redirect tickets to correct resolving areas.
- Handling disputes and complaints professionally and efficiently, ensuring prompt resolution.
- Managing Ad-hoc requests.
- Maintaining accurate records of interactions and following up on outstanding queries.
- Ensuring compliance with policies and government regulations.
Role Requirements
We'd love to hear from you if you have:
- Previous experience in a customer service role, ideally within a contact centre or similar environment.
- Strong communication skills, with the ability to explain complex information clearly.
- Excellent problem-solving abilities and resilience to handle difficult conversations.
- The ability to work both independently and as part of a small, supportive team.
- Good IT skills.
- A proactive and adaptable approach to work in a fast-paced environment.
If you are available and interested please apply today!
Customer Service Representative - August Start! employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - August Start!
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to payment disputes and complaints. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by explaining complex topics in simple terms. You might be asked to role-play a customer interaction, so being clear and concise is key.
✨Tip Number 3
Research the company’s policies and any relevant government regulations related to waste management. Showing that you understand the context of the role can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experience where you successfully handled difficult conversations or resolved disputes. This will showcase your resilience and ability to maintain excellent customer service under pressure.
We think you need these skills to ace Customer Service Representative - August Start!
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in contact centres. Emphasise your communication skills and problem-solving abilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled difficult situations or resolved complaints effectively in the past.
Highlight IT Skills: Since the role involves handling IT-related queries, be sure to mention any relevant IT skills or experience you have. This could include familiarity with ticketing systems like Service Now or general IT troubleshooting.
Showcase Adaptability: In your application, demonstrate your ability to adapt to fast-paced environments. Provide examples of how you've successfully managed multiple tasks or adapted to changing priorities in previous roles.
How to prepare for a job interview at Lorien
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Be prepared to demonstrate how you can explain complex information clearly and effectively during the interview. Use examples from your past experiences to highlight your ability to handle various customer inquiries.
✨Prepare for Challenging Scenarios
Expect to discuss how you would handle difficult conversations or complaints. Think of specific instances where you've successfully resolved disputes in the past, and be ready to share these stories to showcase your problem-solving abilities.
✨Familiarise Yourself with IT Tools
Since the role involves addressing IT-related queries, it’s beneficial to brush up on any relevant software or tools, like Service Now. Being able to discuss your familiarity with these systems will show that you're proactive and ready to hit the ground running.
✨Demonstrate Your Adaptability
The job requires a proactive and adaptable approach in a fast-paced environment. Prepare to discuss how you've successfully adapted to changes in previous roles, and how you manage your workload when faced with unexpected challenges.
