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- Tasks: Support clients and teams while managing operations and projects in a dynamic environment.
- Company: Fast-growing organisation delivering innovative digital services.
- Benefits: Up to £31,000 salary, generous benefits, and one day in the office.
- Other info: Perfect for those seeking growth and responsibility in their career.
- Why this job: Join a vibrant team and take on exciting challenges every day.
- Qualifications: Experience in administration or client services with strong organisational skills.
The predicted salary is between 31000 - 31000 £ per year.
We’re looking for a highly organised and proactive Customer Operations Representative to join a growing, fast-paced organisation delivering digital services at scale. This is a varied role combining administration, operations, and project support, where you’ll play a key part in ensuring services are delivered smoothly while supporting both clients and internal teams.
This opportunity would suit candidates currently working as an Office Administrator, Operations Assistant, Project Administrator, Client Services Executive, or Coordinator, who are looking to step into a broader role with more responsibility, stakeholder exposure, and ownership.
You’ll be someone who enjoys working with people, keeping things organised, and getting stuck into day-to-day operational challenges, particularly in environments where no two days are the same.
What You’ll Be Doing:
- Operations
Customer Service Representative employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to get comfortable and confident before the big day.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed projects or improved processes in previous roles. This will demonstrate your proactive approach and readiness for the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Operations Representative role. Highlight any relevant experience in administration, operations, or project support to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a great candidate. Don’t forget to mention your love for keeping things organised and tackling operational challenges.
Showcase Your People Skills: Since this role involves working closely with clients and internal teams, make sure to highlight your interpersonal skills. Share examples of how you’ve successfully collaborated with others or resolved conflicts in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Lorien
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Operations Representative role. Familiarise yourself with the key responsibilities and think about how your previous experience as an Office Administrator or similar roles aligns with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires a highly organised individual, be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your People Skills
This position involves working closely with clients and internal teams, so highlight your interpersonal skills. Share anecdotes that showcase your ability to communicate effectively, resolve conflicts, or collaborate with others to achieve common goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, the types of projects you might work on, or how success is measured in this position.