At a Glance
- Tasks: Review and assess community funding applications to support local initiatives.
- Company: Join a dynamic team in a central Manchester office.
- Benefits: Enjoy a modern workspace, competitive pay, and a chance to make a difference.
- Other info: Conveniently located near public transport with a vibrant office atmosphere.
- Why this job: Be part of projects that positively impact your community while developing your skills.
- Qualifications: Strong attention to detail and excellent communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Location: Manchester (City Centre) - Fully Onsite
Working Pattern: Full-time, Monday to Friday (09:00 - 17:00)
Contract Duration: 19/06/2026 - 24/07/2026
Role Overview
We are currently recruiting for a team of Funding Application Reviewers to support with the assessment and validation of community funding applications. Based at a central Manchester office, this role involves reviewing submissions from community groups and organisations, ensuring all applications meet the required eligibility criteria. You will play a key role in supporting initiatives that make a meaningful difference within local communities. The position requires strong attention to detail, as well as the ability to handle sensitive information with care and accuracy.
Key Responsibilities
- Review and assess funding applications thoroughly, identifying any discrepancies or concerns
- Validate information provided by applicants against relevant databases and sources
- Ensure all applications meet defined eligibility criteria and guidelines
- Investigate and elevate complex or high-risk cases to the appropriate teams in a timely manner
- Communicate with applicants via email to request further information where applications are incomplete or unclear
- Maintain accurate records and ensure all data is handled in line with compliance requirements
Key Skills & Experience
- Exceptional attention to detail and accuracy
- Strong written communication skills, including excellent spelling, punctuation, and grammar
- Good interpersonal skills with the ability to communicate professionally with external applicants
- Strong organisational skills and ability to manage workload effectively
- Proficient in using Microsoft Outlook and comfortable working with databases and systems
- Customer-focused approach with a high level of professionalism
Candidate Profile
This role would suit someone who:
- Enjoys analysing information and problem-solving
- Is methodical, organised, and able to follow structured processes
- Takes pride in accuracy and quality of work
- Is motivated by contributing to projects that support communities and create positive impact
The role is based at a central Manchester office, conveniently located:
- Approximately a 5 minute walk from Victoria train and tram station
- Approximately a 3 minute walk from Shudehill bus station
The office offers a modern working environment, including:
- Coffee bar
- On-site shop and post office
Customer Service Advisor employer: Lorien
As a Customer Service Advisor in our Manchester City Centre office, you will be part of a dynamic team dedicated to making a positive impact in local communities. We pride ourselves on fostering a supportive work culture that values attention to detail and professionalism, while offering opportunities for personal and professional growth. With a modern office environment just minutes from public transport, we provide a convenient and engaging workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions. We suggest you focus on your attention to detail and customer service skills, as these are key for this role. Mock interviews with friends can really boost your confidence!
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or experiences that highlight your organisational skills and accuracy. We want to see how you can contribute to making a positive impact in the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. We want to see how you can contribute to our mission of supporting community initiatives!
Show Off Your Attention to Detail:Since this role requires exceptional attention to detail, be sure to proofread your application thoroughly. We’re looking for clear spelling, punctuation, and grammar, so let’s make sure your application shines!
Be Professional in Your Communication:When writing your application, keep it professional yet friendly. We value good interpersonal skills, so show us your ability to communicate effectively, just like you would with applicants in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Lorien
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks like reviewing funding applications and validating information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since this role requires exceptional attention to detail, prepare examples from your past experiences where you've demonstrated this skill. Whether it’s catching errors in documents or ensuring compliance with guidelines, having specific instances ready will impress the interviewers.
✨Practice Your Communication Skills
Strong written communication is crucial for this position. Brush up on your spelling, punctuation, and grammar before the interview. You might even want to write a few practice emails to simulate how you would communicate with applicants, showcasing your professionalism.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload effectively. Think of examples where you’ve successfully juggled multiple tasks or projects. This will highlight your organisational skills and show that you can handle the demands of the role.
