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For Companies At a Glance
- Tasks: Join our CRM team as a Business Analyst, shaping key activities and translating needs for stakeholders.
- Company: We're a dynamic company supporting multiple brands to enhance customer service and grow our client base.
- Benefits: Enjoy hybrid work, competitive pay, and the chance to collaborate with a diverse, skilled team.
- Why this job: Make a real impact by solving complex problems and enhancing user experiences in a vibrant environment.
- Qualifications: Experience with CRM systems, especially Salesforce, and strong analytical and facilitation skills are essential.
- Other info: This role is perfect for those who thrive on collaboration and enjoy tackling challenging scenarios.
The predicted salary is between 46800 - 78000 £ per year.
Location – London (Hybrid) – 2 times per week
Contract Length – December 2025
Pay Rate – £650/day via umbrella
The role
As a Business Analyst in our CRM team, you will play an essential role in owning and shaping the BA activities (managing stakeholders and their requests, understanding problems, conducting analysis to clarify needs & refining stories) and being the conduit and translator between our sales, service & marketing stakeholders and our multi-disciplinary team.
About the CRM team
The CRM team supports multiple commercial teams across the Client brands in their mission to grow our customer base and provide the best in class service. We look after all the tools our Commercial teams use and need to do their job most effectively (Salesforce to manage their Sales pipeline, Docusign CLM to handle Contracts management, Leads targeting solutions, AI solutions & Events Management solutions to name a few). We are a multi-disciplinary team of nearly 30 people, with a mix of skill-sets across Product (Product Managers & Business Analysts), Engineering (Full-Stack & Salesforce Engineers, Administrators & Third Party Consultants) & Delivery. Our team is primarily located across London, United Kingdom & Sofia, Bulgaria.
Key Responsibilities
- Collaborate with Sales, Service & Marketing stakeholders to identify and analyse business needs.
- Translate business requirements into clear, actionable stories for the technical team.
- Facilitate workshops and discussions to align priorities and outcomes.
- Lead business analysis efforts for CRM projects, ensuring alignment with organisational and department strategy.
- Support other BAs on the team by coordinating efforts and sharing best practices.
This role could be right for you if:
- You have experience working on CRM systems or Sales processes - Salesforce would be a plus.
- The idea of making a difference to our internal users excites you.
- Your curiosity drives you to interrogate situations beyond the obvious.
- You enjoy getting your teeth stuck into complex scenarios.
- You are able to adapt your approach and communication style based on your audience.
- Your facilitation skills help you effectively navigate different, and sometimes tricky, situations.
- You flourish when balancing appropriate levels of detail and shifting priorities whilst keeping an eye on outcomes, strategy and scope.
- You have an interest in Sales, Service & Marketing Technologies.
This role may not suit someone who…:
- Would rather have work assigned to themselves and favour standardised templates to complete their analysis.
- Prefer to take things away and present the outcome only once it’s absolutely perfect.
- Is more comfortable offering tools or systems support than solving detailed use cases or business problems.
Customer Relationship Management Business Analyst employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Business Analyst
✨Tip Number 1
Familiarise yourself with CRM systems, especially Salesforce, as this role heavily involves these tools. Consider taking a quick online course or certification to boost your knowledge and show your commitment to the field.
✨Tip Number 2
Network with professionals in the CRM and business analysis space. Attend relevant meetups or webinars to connect with others who work in similar roles, which can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in stakeholder management during interviews. Think of specific examples where you successfully navigated complex situations or facilitated discussions that led to positive outcomes.
✨Tip Number 4
Stay updated on the latest trends in Sales, Service, and Marketing technologies. Being knowledgeable about current tools and methodologies will not only help you in interviews but also demonstrate your passion for the industry.
We think you need these skills to ace Customer Relationship Management Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM systems, particularly Salesforce. Emphasise your analytical skills and any previous roles where you collaborated with sales, service, or marketing teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the impact you can make on internal users. Mention specific examples of how your curiosity and problem-solving skills have helped you navigate complex scenarios in the past.
Showcase Your Facilitation Skills: Provide examples in your application that demonstrate your ability to facilitate workshops and discussions. Highlight situations where you successfully aligned priorities and outcomes among diverse stakeholders.
Research the Company: Familiarise yourself with the company's CRM tools and technologies. Understanding their commercial teams and the challenges they face will help you tailor your application and show that you're genuinely interested in the role.
How to prepare for a job interview at Lorien
✨Understand the CRM Landscape
Familiarise yourself with various CRM systems, especially Salesforce, as this role heavily involves CRM tools. Be prepared to discuss your experience with these systems and how they can enhance business processes.
✨Showcase Your Stakeholder Management Skills
Highlight your ability to manage and communicate with different stakeholders. Prepare examples of how you've successfully navigated complex situations and aligned priorities in past roles.
✨Demonstrate Analytical Thinking
Be ready to discuss how you approach problem-solving and analysis. Use specific examples to illustrate your curiosity and how it drives you to dig deeper into business needs and requirements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your facilitation skills and adaptability. Think of scenarios where you've had to adjust your communication style or approach based on your audience and be ready to share those experiences.
