At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and performance for clients.
- Company: Join a leading financial services firm in a vibrant Glasgow office.
- Benefits: Enjoy a competitive salary and the chance to develop your leadership skills.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Make a real impact by motivating a team and enhancing client satisfaction.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading financial professional services business, are recruiting for a Customer Administration Team Leader to join the team at their office in Glasgow on a long term contract basis. 5 days per week in the office.
Role:
- Takes overall responsibility for the team's workload and service to the team's client portfolio.
- Monitors the team's performance against SLAs and client deadlines.
- Motivates and facilitates effective team working, recognising that team members may be working remotely.
- Responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our internal controls.
- Provides timely communications to the team to keep them informed of priorities and plans.
- Holds regular meetings with all team members to discuss workloads, client matters, internal communications etc.
- Monitors team productivity and quality using the work management system and provides regular feedback to team members.
- Ensures the system is used effectively and timesheets are updated correctly and regularly.
- Takes responsibility for resource planning and communicates any concerns to the Operations Manager.
- Reviews the skills available in the team and takes steps to ensure that knowledge is shared.
We think you need these skills to ace Customer Administration Team Leader - Umbrella
Communication Skills
Professionalism
Property Maintenance
Multi-Trade Skills
Plumbing Diagnosis
Joinery Skills
Painting Skills
