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For Companies At a Glance
- Tasks: Manage customer accounts, make collection calls, and perform bank reconciliations.
- Company: Join a dynamic team focused on smooth cashflow and customer satisfaction.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Why this job: Be the hero of cashflow and enjoy a fast-paced, rewarding role.
- Qualifications: Experience in credit control, strong Excel skills, and excellent communication.
- Other info: Perfect for detail-oriented individuals who thrive on challenges.
The predicted salary is between 36000 - 60000 £ per year.
Are you target‑driven, detail‑obsessed, and brilliant with customers? Love the satisfaction of a clean reconciliation and a balanced ledger? Then you might be the Credit Control superstar we’re looking for. We’re on the hunt for a proactive, confident, and organised Credit Control Specialist to support our Effies operations and keep cashflow running smoothly. If you thrive in a fast‑paced environment and enjoy taking ownership of your accounts, this role is calling your name.
What You’ll Be Doing
- Managing customer accounts through the Effies system
- Making 30+ outbound collection calls a day and following up via email
- Performing daily manual bank reconciliations in Excel
- Keeping customer balances, payment statuses and account notes up‑to‑date
- Sending secure payment links and processing card payments
- Owning the shared mailbox and delivering top‑tier customer service
- Spotting problem accounts early and escalating them to the Effies Team
What You Bring
- Proven experience in credit control / collections
- Strong Excel skills, especially manual reconciliations
- Brilliant communication — confident on the phone and professional via email
- Experience in awards systems or events collections? Huge bonus!
- Comfortable contacting suppliers and managing payment conversations
Credit Control Specialist employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in credit control makes you the perfect fit for the role. Highlight your skills in Excel and customer communication to stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take ownership of your accounts.
We think you need these skills to ace Credit Control Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and collections. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your Excel prowess and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Credit Control Specialist role. Share specific examples of how you've managed accounts or resolved issues in the past – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your brilliant communication skills. Keep it professional but friendly, just like you would when speaking to a customer on the phone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive – just what we’re looking for!
How to prepare for a job interview at Lorien
✨Know Your Numbers
Brush up on your credit control metrics and be ready to discuss how you've managed customer accounts in the past. Be prepared to share specific examples of how you’ve improved cash flow or resolved outstanding debts.
✨Excel Like a Pro
Since strong Excel skills are a must, make sure you can confidently talk about your experience with manual reconciliations. Consider practising some common Excel functions that might come up during the interview, so you can impress them with your technical know-how.
✨Customer Service is Key
This role requires brilliant communication skills, so think of examples where you’ve provided top-tier customer service. Be ready to explain how you handle difficult conversations, especially when it comes to payment discussions.
✨Show Your Proactivity
Demonstrate your proactive nature by discussing how you’ve spotted problem accounts early in your previous roles. Share any strategies you’ve used to escalate issues effectively and ensure smooth operations.
