At a Glance
- Tasks: Lead client programmes, manage relationships, and drive service performance.
- Company: Join Lorien, an award-winning talent solutions specialist with a people-first culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for career growth.
- Other info: Dynamic role with high autonomy and exposure to senior stakeholders.
- Why this job: Make a real impact by leading key accounts and tackling complex client challenges.
- Qualifications: Senior experience in RPO/MSP, strong stakeholder management, and a commercial mindset.
The predicted salary is between 50000 - 65000 € per year.
Location: Coventry & Manchester (hybrid, with regular on-site presence at both sites)
Lorien is looking for an experienced Client Services Manager to lead a key client programme, overseeing service delivery and stakeholder engagement across RPO and MSP. This is a senior, consultative role with a strong commercial and growth focus ideal for someone who enjoys building trusted relationships, leading teams, and improving service performance.
What you'll be doing:
- Take ownership for client relationship management, delivery performance and account development.
- Lead and develop an on-site account team, driving high performance and service.
- Build strong senior stakeholder relationships and act as an escalation.
- Ensure delivery against KPIs/SLAs and drive continuous improvement across the service.
- Identify and convert growth opportunities across the account (retention, expansion and new service lines).
- Maintain oversight of commercial performance (financial forecasting / budget awareness).
Location / travel:
This role requires regular on-site presence 2-3 days per week, travelling between Coventry and Manchester. Travel between sites is essential.
What we're looking for:
- Senior experience within RPO/MSP programmes.
- Strong senior stakeholder management skills, with credibility at exec level.
- Confident people leadership.
- Commercial mindset able to identify and deliver account growth opportunities.
- Comfortable working autonomously in a fast-paced, change-driven client environment.
- Experience managing change within a client account and influencing across internal/external stakeholders.
Why Apply?
- Opportunity to lead a strategically important account.
- High trust, high autonomy environment.
- Exposure to senior stakeholders and complex client challenges.
- Clear scope to grow the account and progress your career.
Lorien is an award-winning technology, digital, and professional talent solutions specialist part of Impellam Group, one of the world's leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people‑first culture, Impellam delivers inclusive, future‑focused workforce solutions that help organisations secure mission‑critical skills and achieve long‑term growth.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
Client Services Manager in Coventry employer: Lorien
Lorien is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With a strong focus on building trusted relationships and delivering high-performance service, employees enjoy the autonomy to lead strategically important accounts while being supported by a collaborative team environment. The hybrid working model between Coventry and Manchester provides flexibility, alongside exposure to senior stakeholders and opportunities for career advancement in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Services Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to be able to showcase how your experience aligns with their needs, especially in managing client relationships and driving service performance.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your commercial mindset and how you’ve successfully led teams in the past. We suggest doing mock interviews with friends or mentors to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Services Manager in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Manager. Highlight your experience in RPO/MSP programmes and showcase your senior stakeholder management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built trusted relationships and driven account growth in the past. We love a good story!
Showcase Your Leadership Skills:In this role, you'll be leading teams, so make sure to highlight your people leadership experience. Talk about how you've motivated teams to achieve high performance and how you've managed change effectively. We’re all about strong leaders!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our amazing team!
How to prepare for a job interview at Lorien
✨Know Your Client
Before the interview, research Lorien and their approach to client services. Understand their RPO/MSP programmes and think about how your experience aligns with their needs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and managed client relationships in the past. Be ready to discuss specific situations where you drove performance and improved service delivery. This will highlight your capability to lead the on-site account team effectively.
✨Demonstrate Commercial Acumen
Think about ways you've identified growth opportunities in previous roles. Be prepared to discuss how you can apply this mindset at Lorien, especially in terms of retention, expansion, and new service lines. This will show that you understand the commercial aspects of the role.
✨Engage with Stakeholders
Since building strong senior stakeholder relationships is key, prepare to talk about your experience in managing these relationships. Think of examples where you acted as an escalation point and influenced decisions across various stakeholders. This will prove your credibility at the executive level.
