CMDB Manager - Manchester (Hybrid)
£56,000 + Comprehensive Benefits Package
About the Position
Are you interested in creating order within complex IT landscapes, improving the integrity of technology data, and enabling smarter operational decisions? If so, this CMDB Manager opportunity offers the chance to make a tangible difference.
As a newly established role, you will be instrumental in introducing and developing a new CMDB solution across the organisation. You'll lead the Configuration Management function, ensuring accurate and reliable configuration data is available to support service delivery, operational performance, compliance, and effective technology management.
The Opportunity
This position goes far beyond maintaining an existing CMDB.
You'll play a pivotal role in building the organisation's Configuration Management capability from the outset. From defining governance and processes to encouraging adoption and delivering long-term value, you'll have the autonomy to shape how Configuration Management is Embedded across the IT function.
Partnering with teams across Service Management, Infrastructure, Support, Change, and Asset Management, you'll become the recognised expert for Configuration Management and help establish it as a critical component of the wider ITSM framework.
Key Responsibilities
Oversee the deployment and ongoing development of a new CMDB platform.
Design and maintain configuration models, CI structures, attributes, classifications, and service relationships.
Serve as the primary owner of the CMDB product, managing integrations, configuration, and platform enhancements.
Develop and implement Configuration Management standards, policies, controls, and governance practices.
Introduce automation through discovery tools and data integrations to improve efficiency and data accuracy.
Take responsibility for data quality management, audits, reconciliation activities, and life cycle controls for configuration items.
Collaborate with Change, Incident, Problem, and Asset Management teams to ensure configuration data remains current and trustworthy.
Establish strong relationships with technical teams while creating accountability among data owners and stakeholders.
Deliver insightful reporting, KPI d...
CMDB Manager employer: Lorien
As a leading employer in the Cyber Security sector, we offer an engaging work culture that prioritises collaboration and innovation. Our Stevenage location provides a dynamic environment where employees can thrive, with opportunities for professional growth and development, including support for further security clearances. Join us to be part of a team dedicated to countering cyber threats while enjoying competitive pay and a commitment to employee well-being.
