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- Tasks: Lead client relationships and drive service performance in a dynamic environment.
- Company: Join Lorien, an award-winning talent solutions specialist with a people-first culture.
- Benefits: Enjoy high autonomy, career growth opportunities, and exposure to senior stakeholders.
- Other info: Hybrid role with regular travel between Coventry and Manchester.
- Why this job: Make a real impact by managing key accounts and driving continuous improvement.
- Qualifications: Senior experience in RPO/MSP, strong stakeholder management, and confident leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
Lorien is looking for an experienced Client Services Manager to lead a key client programme, overseeing service delivery and stakeholder engagement across RPO and MSP. This is a senior, consultative role with a strong commercial and growth focus ideal for someone who enjoys building trusted relationships, leading teams, and improving service performance.
What you'll be doing
- Take ownership for client relationship management, delivery performance and account development.
- Lead and develop an on-site account team, driving high performance and service.
- Build strong senior stakeholder relationships and act as an escalation.
- Ensure delivery against KPIs/SLAs and drive continuous improvement across the service.
- Identify and convert growth opportunities across the account (retention, expansion and new service lines).
- Maintain oversight of commercial performance (financial forecasting / budget awareness).
Location / travel
This role requires regular on-site presence 2-3 days per week, travelling between Coventry and Manchester. Travel between sites is essential.
What we're looking for
- Senior experience within RPO/MSP programmes.
- Strong senior stakeholder management skills, with credibility at exec level.
- Confident people leadership.
- Commercial mindset able to identify and deliver account growth opportunities.
- Comfortable working autonomously in a fast-paced, change-driven client environment.
- Experience managing change within a client account and influencing across internal/external stakeholders.
Why Apply?
- Opportunity to lead a strategically important account.
- High trust, high autonomy environment.
- Exposure to senior stakeholders and complex client challenges.
- Clear scope to grow the account and progress your career.
Lorien is an award-winning technology, digital, and professional talent solutions specialist part of Impellam Group, one of the world's leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people‑first culture, Impellam delivers inclusive, future‑focused workforce solutions that help organisations secure mission‑critical skills and achieve long‑term growth.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
Client Services Manager employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your experience aligns with their needs, especially around client relationship management and service delivery. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with hiring managers, highlight specific examples of how you've driven performance and growth in previous roles. Numbers speak volumes, so if you can, quantify your successes.
✨Tip Number 4
Don’t forget to follow up! After an interview or networking event, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reinforce those connections we talked about!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Manager. Highlight your experience in RPO/MSP programmes and showcase your senior stakeholder management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for client relationship management and how you've driven service performance in the past. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use specific examples that demonstrate your commercial mindset and ability to identify growth opportunities. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lorien
✨Know Your Client
Before the interview, research Lorien and their approach to client services. Understand their RPO/MSP programmes and think about how your experience aligns with their needs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and managed client relationships in the past. Be ready to discuss specific situations where you drove performance and improved service delivery. This will highlight your capability to lead the on-site account team effectively.
✨Demonstrate Commercial Acumen
Think about how you've identified growth opportunities in previous roles. Be prepared to discuss your approach to financial forecasting and budget management. Showing that you have a commercial mindset will resonate well with the interviewers.
✨Engage with Stakeholders
Since this role involves building strong senior stakeholder relationships, practice articulating how you’ve engaged with stakeholders in the past. Prepare to discuss how you handle escalations and ensure delivery against KPIs/SLAs, as this will be crucial for success in the role.