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- Tasks: Drive business change activities and support Salesforce CRM implementation in a dynamic team.
- Company: Leading insurance company with a focus on innovation and collaboration.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by leading change in a fast-paced environment.
- Qualifications: Experience in change management and strong communication skills required.
- Other info: Join a supportive team and enhance your career in a global organisation.
The predicted salary is between 36000 - 60000 £ per year.
Our client in the Insurance sector are currently looking to hire a Senior Change Manager with Salesforce CRM experience to join the team on a hybrid working basis, with the office being based in London.
The team are seeking an experienced Change Manager who will play a pivotal role in driving business change activities across the programme, working as part of the Change Workstream with other Change Managers. To support the implementation, the team are looking for a proactive individual who can drive the day to change management activities forward, working through the impacts of the changes and supporting the business with adoption.
Role Responsibilities
- Change Planning and Delivery: Work to plan and implement the change strategy, developing appropriate change management interventions (such as change impact assessment) in collaboration with the Programme Team and other Change Managers. Create clear, compelling communication and training materials to support understanding and adoption of the CRM system.
- Stakeholder Management: Undertake stakeholder mapping and analysis, identify potential sources of resistance to change and support in the development of strategies to mitigate resistance, ensuring a smooth transition to the new technologies. Build strong relationships with stakeholders at all levels, including leadership, project teams, and end-users, to foster engagement to the new system.
- Change Impact Assessment and Business Readiness: Using prescribed change methodology conduct thorough analysis with the Programme Team to identify and understand the impact of the change on business stakeholders and readiness. Collaborate with key stakeholders to identify and prioritise areas of impact, ensuring an understanding of the change landscape. Identify key readiness criteria with stakeholders and drive business readiness forward to ensure successful implementation.
- Communications Management: Support the delivery of the communication plan, ensuring timely execution at both programme and local business levels, working with our Group Communications Team and other Change Managers to ensure aligned messaging. Produce and maintain effective communication channels and materials. Build a network of people within the programme and business who understand and can communicate the changes to ensure teams are aware of progress and impacts throughout the project.
- Metrics & Evaluation: Support the measurement of change initiatives through key performance indicators (KPIs) and regularly evaluate progress against established metrics. Use feedback and data to continuously improve change management and develop strategies as the business adopts the new collaboration and communication ecosystem.
Requirements
- Previous experience in a similar change management role where you would have gained extensive experience in delivering change for complex global change programmes.
- Strong change management skills, with a focus on timely delivery.
- Experience working with teams and individuals impacted by organisational changes.
- Excellent relationship management and interpersonal skills and an ability to work with a variety of stakeholders and senior managers within a complex and busy organisation.
- Strong communication skills, with the ability to craft clear, engaging content for diverse, global audiences.
- Experience with Salesforce and CRM would be beneficial.
- A certification in change management is desirable.
Please apply!
Senior Change Manager - CRM - Hybrid Working in City of London employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Change Manager - CRM - Hybrid Working in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in change management or CRM. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common change management scenarios. Think about how you’d handle resistance or implement a new system. We want you to showcase your experience and problem-solving skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Change Manager - CRM - Hybrid Working in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Change Manager role. Highlight your Salesforce CRM experience and any relevant change management projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven change in previous positions, and don't forget to show your enthusiasm for joining our team at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your strong communication skills. Use clear and engaging language, and structure your application well. We love seeing candidates who can convey their thoughts effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy to do!
How to prepare for a job interview at Lorien
✨Know Your Change Management Inside Out
Make sure you brush up on your change management methodologies and be ready to discuss how you've applied them in previous roles. Be specific about your experience with Salesforce CRM, as this will be crucial for the role.
✨Stakeholder Engagement is Key
Prepare examples of how you've successfully managed stakeholders in the past. Think about how you identified resistance and what strategies you used to mitigate it. This will show that you understand the importance of building relationships in a change management context.
✨Craft Your Communication Strategy
Since communication is a big part of the role, come prepared with ideas on how you would create compelling communication materials. Think about how you can tailor messages for different audiences and ensure everyone is on board with the changes.
✨Metrics Matter
Be ready to discuss how you've measured the success of change initiatives in your previous roles. Bring examples of KPIs you've used and how you’ve adapted strategies based on feedback and data. This will demonstrate your analytical skills and commitment to continuous improvement.
