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For Companies At a Glance
- Tasks: Provide 2nd and 3rd line IT support and contribute to exciting tech projects.
- Company: Fast-growing global SAAS company with a fantastic reputation.
- Benefits: Competitive salary, bonuses, flexible working, private healthcare, and professional development.
- Why this job: Join a dynamic team and make a real impact in a thriving tech environment.
- Qualifications: Experience in IT support, strong knowledge of Microsoft tools, and basic networking skills.
- Other info: Great opportunities for career growth and ongoing upskilling.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside.
Key Responsibilities
- Take the reins across 2nd and 3rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate.
- Contributing to relevant projects and making sure internal offerings are up to task.
- Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on.
What they're looking for you to bring to the table
- Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely.
- Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, M365 / Azure Admin.
- Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare.
- PowerShell scripting skills.
- Some basic Networking knowledge.
- Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc.
- Ideally but not necessarily any knowledge of IaC offerings and/or Linux.
If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration!
IT Support Engineer - Central London Hybrid - 35K plus Bonus in City of London employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Central London Hybrid - 35K plus Bonus in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their tech stack, and be ready to discuss how your skills align with their needs. Practising common interview questions can also give you a confidence boost.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to the interview. Demonstrating your technical prowess can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talent like yours!
We think you need these skills to ace IT Support Engineer - Central London Hybrid - 35K plus Bonus in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your 2nd and 3rd Line Support experience, especially with Windows tools. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical know-how! Mention your experience with Microsoft tooling, PowerShell scripting, and any device management skills. This is your chance to shine, so let us know what you can bring to the table.
Keep It Professional Yet Friendly: While we love a friendly vibe, keep your application professional. Use clear language and structure your application well. We’re looking for someone who can communicate effectively, so show us you can do just that!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to process your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Lorien
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd and 3rd Line Support skills, especially with Windows Server, Active Directory, and M365. Be ready to discuss specific scenarios where you've tackled technical issues, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've prioritised and escalated support tickets in the past. Companies love candidates who can think on their feet and bring new ideas to improve processes, so don’t hesitate to share your thoughts on potential improvements.
✨Familiarise Yourself with Their Culture
Research the company’s values and culture. Since they emphasise a friendly work environment and professional development, be ready to discuss how you align with these values and how you can contribute to a positive team dynamic.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s future projects. This not only shows your interest but also gives you a chance to assess if this is the right fit for you. Think about asking about their approach to ITIL or any upcoming tech initiatives.
