At a Glance
- Tasks: Lead the requirements lifecycle and optimise workflows for End User Computing programmes.
- Company: Join a leading insurance client with a focus on innovation and technology.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on efficiency and automation.
- Why this job: Make a real impact by improving processes and delivering enterprise-scale solutions.
- Qualifications: Experience as a Business Analyst in tech and service delivery environments.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting for a Business Analyst with experience supporting large-scale End User Computing (EUC) / Device as a Service (DaaS) programmes to join one of our Insurance clients on a 6-month contract.
Responsibilities
- Lead the end-to-end requirements lifecycle, including gathering, documentation, validation, and change control across all DaaS components (including ServiceNow).
- Develop detailed process and workflow maps (current vs. future state), performing gap analyses and workflow reviews across Device Services.
- Analyse and optimise ServiceNow workflows and operational processes, identifying opportunities for efficiency, automation, and improved controls.
- Collaborate closely with Workstream Owners, Project Managers, technical teams, and third-party partners to translate requirements into clear functional and technical user stories with defined acceptance criteria.
- Support seamless service integration by ensuring solutions are implemented in line with agreed requirements and designs.
- Facilitate the creation of Standard Operating Procedures (SOPs) and process documentation in collaboration with operational teams and subject matter experts to support service transition.
- Develop Power BI dashboards and reporting models to provide actionable insights.
Experience
- Extensive Business Analyst experience within technology, service delivery, or infrastructure programmes, delivering complex, enterprise-scale solutions.
- Proven experience working in structured programme environments, collaborating effectively with Project Managers, Workstream Leads, technical teams, and third-party partners (ideally within End User Computing).
- Strong ability to produce high-quality documentation, including user stories, acceptance criteria, functional specifications, reports, dashboards, and stakeholder updates.
- Demonstrated expertise in analysing and optimising operational processes, including current and future state mapping and full lifecycle requirements management.
- Strong experience in workflow analysis and redesign within ITSM platforms (ServiceNow highly desirable).
- Experience using business intelligence and data analytics tools (Power BI preferred) to translate data into meaningful insights and dashboards.
- Hands-on experience creating and documenting Standard Operating Procedures in collaboration with SMEs and operational teams.
- Intermediate to advanced proficiency in Microsoft Excel.
- Understanding of Asset Management (CMDB), asset lifecycle management, and ITIL frameworks.
Business Analyst- EUC employer: Lorien
Join a forward-thinking insurance client as a Business Analyst, where you will thrive in a hybrid work environment that promotes collaboration and innovation. Our company values employee growth, offering extensive training and development opportunities, while fostering a supportive culture that encourages teamwork and creativity. With a focus on optimising technology solutions and enhancing service delivery, you will play a pivotal role in driving efficiency and delivering impactful results.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst- EUC
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in End User Computing or have experience with DaaS. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get your hands dirty with some practical examples. When you’re in interviews, share specific instances where you’ve optimised workflows or created dashboards in Power BI. This shows you’re not just talk; you’ve got the skills to back it up!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a leg up in the hiring process. So, what are you waiting for? Get on it!
We think you need these skills to ace Business Analyst- EUC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight your experience with End User Computing and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Documentation Skills:Since producing high-quality documentation is key for this role, include examples of user stories, functional specifications, or dashboards you've created. This will help us see your attention to detail and ability to communicate effectively.
Be Clear About Your Experience:When filling out your application, be specific about your experience with ServiceNow and Power BI. We love seeing candidates who can analyse and optimise workflows, so don’t hold back on sharing your successes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lorien
✨Know Your DaaS Inside Out
Make sure you understand the ins and outs of Device as a Service (DaaS) programmes. Brush up on how they work, especially in relation to End User Computing. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concept but have practical knowledge.
✨Master the Art of Documentation
Since high-quality documentation is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you've created user stories, acceptance criteria, and process documentation in previous roles. Bring examples if possible, as this will demonstrate your ability to produce the required documentation effectively.
✨Showcase Your Analytical Skills
Be ready to talk about your experience with gap analyses and workflow reviews. Think of specific instances where you've optimised processes or identified opportunities for efficiency. This will highlight your analytical skills and your ability to improve operational processes, which is crucial for the role.
✨Familiarise Yourself with Power BI
Since developing dashboards and reporting models in Power BI is part of the job, make sure you can discuss your experience with this tool. If you have any projects where you've used Power BI to provide insights, be prepared to share those. It’ll show that you’re not only capable but also excited about using data to drive decisions.
