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- Tasks: Own and shape BA activities, manage stakeholders, and translate business needs for CRM projects.
- Company: Join a dynamic CRM team supporting multiple commercial brands in London.
- Benefits: Enjoy hybrid work, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a collaborative team making a real impact on customer service and sales.
- Qualifications: Experience with CRM systems, especially Salesforce, and strong facilitation skills required.
- Other info: Contract until December 2025, with a vibrant team of nearly 30 professionals.
The predicted salary is between 36000 - 60000 £ per year.
Location – London (Hybrid) – 2 times per week
Contract Length – December 2025
As a Business Analyst in our CRM team, you will play an essential role in owning and shaping the BA activities (managing stakeholders and their requests, understanding problems, conducting analysis to clarify needs & refining stories) and being the conduit and translator between our sales, service & marketing stakeholders and our multi-disciplinary team.
About the CRM team
The CRM team supports multiple commercial teams across the Client brands in their mission to grow our customer base and provide the best in class service. We look after all the tools our Commercial teams use and need to do their job most effectively (Salesforce to manage their Sales pipeline, Docusign CLM to handle Contracts management, Leads targeting solutions, AI solutions & Events Management solutions to name a few).
We are a multi-disciplinary team of nearly 30 people, with a mix of skill-sets across Product (Product Managers & Business Analysts), Engineering (Full-Stack & Salesforce Engineers, Administrators & Third Party Consultants) & Delivery.
Responsibilities:
- Collaborate with Sales, Service & Marketing stakeholders to identify and analyse business needs.
- Translate business requirements into clear, actionable stories for the technical team.
- Lead business analysis efforts for CRM projects, ensuring alignment with organisational and department strategy.
- You have experience working on CRM systems or Sales processes - Salesforce would be a plus.
- Your facilitation skills help you effectively navigate different, and sometimes tricky, situations.
- You flourish when balancing appropriate levels of detail and shifting priorities whilst keeping an eye on outcomes, strategy and scope.
- Would rather have work assigned to themselves and favour standardised templates to complete their analysis.
- Is more comfortable offering tools or systems support than solving detailed use cases or business problems.
Business Analyst - CRM project employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - CRM project
✨Tip Number 1
Familiarise yourself with CRM systems, especially Salesforce, as this is a key requirement for the role. Consider taking online courses or certifications to boost your knowledge and demonstrate your commitment to potential employers.
✨Tip Number 2
Network with professionals in the CRM and business analysis fields. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Develop your facilitation skills by participating in workshops or training sessions. Being able to navigate tricky stakeholder situations is crucial, so practice scenarios where you can enhance your communication and negotiation abilities.
✨Tip Number 4
Stay updated on the latest trends and tools in CRM and business analysis. Follow industry blogs, podcasts, or webinars to ensure you’re knowledgeable about current best practices, which will help you stand out during interviews.
We think you need these skills to ace Business Analyst - CRM project
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Business Analyst position. Highlight your experience with CRM systems, particularly Salesforce, in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences that align with the job requirements. Emphasise your facilitation skills and any previous work with multi-disciplinary teams or CRM projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the CRM team's objectives. Discuss how your background in managing stakeholder requests and translating business needs into actionable stories makes you a great fit for the role.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. Ensure that your writing is clear and professional, reflecting your attention to detail.
How to prepare for a job interview at Lorien
✨Understand the CRM Landscape
Familiarise yourself with CRM systems, especially Salesforce, as this role heavily involves these tools. Be prepared to discuss your experience with CRM projects and how you've contributed to their success in previous roles.
✨Showcase Your Stakeholder Management Skills
Highlight your ability to manage and communicate with various stakeholders. Prepare examples of how you've navigated complex situations and ensured alignment between different teams in past projects.
✨Demonstrate Analytical Thinking
Be ready to discuss your approach to analysing business needs and translating them into actionable stories. Use specific examples to illustrate how you've conducted analysis in previous roles and the impact it had on project outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and your ability to handle shifting priorities. Think of scenarios where you balanced detail with strategic goals, and be ready to share how you achieved successful outcomes.
