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- Tasks: Lead service improvements and manage IT services for a global organisation.
- Company: Dynamic tech company focused on innovative service delivery.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Join a diverse team with a focus on customer-centric service delivery.
- Why this job: Make a real impact by enhancing IT services and driving continuous improvement.
- Qualifications: Experience in service management and strong relationship management skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: Leeds
Duration: 4-6 months
Work Model: Hybrid - 2/3 days a week onsite
Job Purpose: The Regional Service Manager EMEA is responsible for continuously improving the service availability levels of our products. Working in partnership with their peers and the business stakeholders, they will reduce outstanding or future service risks, implement continuous service improvement programmes, report and glean insight from service metrics, and ensure adherence to service management processes within their region. The role supports the Commercial IT Regional Directors with the day-to-day running of IT services.
Responsibilities:
- Business Strategy & Stakeholder Management: Work alongside the leadership team of the Region to develop and drive the Regional strategy ensuring service is at the heart of everything we do. Responsible and accountable for IT services delivered to Business Stakeholders. Act as conduit to/from central IT to regions as required for escalations.
- Service Transition: Responsible for management activities to ensure that applications/systems being developed meet all operational requirements before being introduced into the production environment.
- Service Level Reporting and Insight: Ensure relevant Regional Service Reporting and insight, including service availability metrics, incident response metrics, and volume. Use insights from this data to drive Continuous Service Improvement programmes for the region.
- 3rd Party/Vendor Management: Conduct regular governance (weekly/monthly calls) with relevant IT teams including vendors, partners, and IT stakeholders.
- Incident & Request Management: Ensure that Service Operations manage Incidents effectively on behalf of Business Stakeholders and identify where process improvements may be required to improve Service restoration/Incident Resolution times.
- Continuous Service Improvement: Oversee and report against Continuous Service Improvement Plans for the region. Liaise with regional IT on all aspects of ways of working to create a service-oriented team with customers at the forefront of delivery activities.
- Change Management and Delivery Processes: Work with teams to ensure appropriate change management occurs, including assessing and validating changes, acting as a representative for Change Management for the region.
- Best in Class: Drive delivery & support teams to deliver best-in-class services across the globe. May become involved with local general management activities in the office.
Personal Profile: Experience in a service management role in a diverse environment is required. Experience managing IT Systems across a global organisation is preferred. Familiarity with service management software is an advantage. Experience working with 3rd party suppliers in both agile and waterfall environments is essential. Strong Relationship Management skills are necessary, with the ability to demonstrate influence across peers and stakeholders while taking full accountability and ownership of IT Services. Proactive with a focus on continuous improvement and delivering results. Excellent communication skills are required, with the ability to relate technical issues in a simplistic and meaningful way to colleagues and 3rd parties.
Other: Out of hours on-call rota support may be required along with onsite support during key events.
Service Manager in Bradford employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Bradford
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you chat with folks, the better your chances of landing that Service Manager gig.
✨Show Off Your Skills
When you get the chance to meet potential employers, don’t hold back! Share specific examples of how you've improved service levels or managed incidents in the past. We want to see your impact!
✨Ask Smart Questions
During interviews, come prepared with questions that show you understand the role and the company’s challenges. This not only demonstrates your interest but also helps us see how you think strategically about service management.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in service management and any relevant IT systems you've worked with. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service management and how you can contribute to our team. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've improved service levels or resolved incidents in the past. We’re all about results here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lorien
✨Know Your Service Management Stuff
Make sure you brush up on your service management knowledge. Understand the key metrics and processes mentioned in the job description, like service availability and incident management. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed relationships with stakeholders in the past. Think about times when you acted as a conduit between teams or resolved conflicts. This will demonstrate your ability to influence and communicate effectively, which is crucial for this role.
✨Be Ready for Change Management Questions
Since change management is a big part of the role, be prepared to discuss your experience with assessing and validating changes. Have specific examples ready that highlight your approach to ensuring smooth transitions and how you’ve improved processes in the past.
✨Emphasise Continuous Improvement
This role is all about driving continuous service improvements. Think of instances where you've identified areas for improvement and implemented successful strategies. Sharing these stories will show your proactive nature and commitment to delivering top-notch services.