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- Tasks: Provide top-notch IT support and solve tech problems for colleagues.
- Company: Join a dynamic team in a growing tech environment.
- Benefits: Enjoy a permanent role with flexible onsite/hybrid working options.
- Why this job: Make a real difference by supporting your peers and enhancing IT systems.
- Qualifications: Strong knowledge of M365, Windows, MacOS, and troubleshooting skills required.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 48000 £ per year.
My client are looking for an enthusiastic and skilled IT Support Engineer to join their growing team. In this dynamic role, you’ll be responsible for delivering high‑quality 1st & 2nd line support to colleagues across the business onsite and remote workers. You’ll work closely with the Infrastructure/Security team and Software Engineering colleagues to ensure smooth account management, secure access across IT systems, and effective tracking of IT assets. This is a varied and hands-on role suited to someone who enjoys solving problems, thrives in a fast-paced environment, and takes pride in delivering exceptional support.
Key Responsibilities
- Deliver 1st/2nd line technical support for internal employees
- Provision and configure laptops for new starters, working closely with HR to support onboarding.
- Log, track, and manage support requests in line with SLA targets.
- Maintain accurate hardware and software asset records.
- Provide comprehensive support across IT systems including system monitoring, account management, email admin, and domain services.
- Ensure IT policies and procedures are consistently understood and adhered to across the business.
- Create and maintain clear technical documentation: system diagrams, process flows, knowledge base articles, etc.
- Produce daily, weekly, and monthly service desk reports, identifying trends and opportunities for improvement.
- Collaborate with the Infrastructure Team on new projects, upgrades, and service deployments.
- Carry out any additional reasonable tasks required to support the business and IT function.
Skills, Experience & Personal Attributes
- Strong working knowledge of M365 Admin, Office 365, IP-based telephony, and networking concepts.
- Excellent understanding of Windows and MacOS environments, including core productivity applications.
- Experience with Anti‑Virus and Drive Encryption tools—ideally ESET, with exposure to or interest in Microsoft Defender ATP.
- Proven ability to troubleshoot, diagnose, and resolve technical issues, including acting as a point of escalation.
Personal Qualities
- A collaborative mindset—comfortable sharing ideas, contributing to team initiatives, and supporting cross-functional groups.
- Strong customer-service focus with the ability to build relationships and deliver support with empathy and clarity.
- Excellent written and verbal communication skills.
- Highly organised with strong attention to detail.
- Ability to create clear, accessible training materials and guidance for users at all levels.
- Knowledge of ITIL is an advantage, though not essential.
Information Technology Support Engineer in Bradford employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Bradford
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle specific technical issues and be ready to demonstrate your problem-solving skills. Practice makes perfect!
✨Tip Number 3
Showcase your passion for technology! During interviews, share examples of projects you've worked on or challenges you've overcome. This will help you stand out as someone who truly loves what they do.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get you on board. Plus, it’s a great way to stay updated on new roles that match your skills.
We think you need these skills to ace Information Technology Support Engineer in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your knowledge of M365 Admin, Windows, and MacOS environments to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've delivered exceptional support in the past, and don’t forget to mention your collaborative mindset!
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your troubleshooting abilities. Describe a challenging technical issue you resolved and how it benefited your team or organisation. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lorien
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365 Admin, Office 365, and networking concepts. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved a process. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to delivering exceptional support.
✨Communicate Clearly and Confidently
Since this role involves a lot of interaction with colleagues, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user with an issue, so being able to communicate with empathy and clarity is key.
✨Prepare for Team Collaboration Questions
Expect questions about how you work within a team, especially with cross-functional groups. Think of examples where you've collaborated on projects or supported team initiatives. Highlighting your collaborative mindset will show that you're a great fit for their dynamic team.
