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- Tasks: Lead major incident management and coordinate support teams for swift service restoration.
- Company: Dynamic tech company in Coventry with a focus on innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Join a collaborative team with a commitment to best practices and continuous improvement.
- Why this job: Be the hero in high-pressure situations and make a real difference.
- Qualifications: Experience in major incident management and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Duration: 3 months
Location: Coventry
Office requirement: more often onsite at the beginning, once pw ideally
Description:
- Provide end‑to‑end Major Incident Management for the Client Group, taking ownership of incidents with significant customer, business or regulatory impact.
- Lead and coordinate Major Incident bridges, ensuring timely engagement of support teams and driving focused service restoration.
- Act as the central point of coordination for business and senior stakeholder communications during major incidents.
- Ensure Major Incidents are managed in accordance with agreed processes, governance and tooling.
- Support the wider Incident Management practice to promote consistent process adoption and best practice.
- Lead or facilitate post‑incident reviews and ensure effective handover into Problem Management, including capture of actions and learning.
- Accurately manage Major Incident records, timelines and reporting within ServiceNow.
- Provide 24x7 out‑of‑hours Major Incident cover on a rota basis.
Skills required:
- Proven experience performing the Major Incident Manager role within a complex, regulated or enterprise environment.
- Strong leadership and coordination skills, with the ability to take control of high‑pressure incident situations.
- Excellent verbal and written communication skills, including experience briefing senior stakeholders and business leaders.
- Sound understanding of Incident, Major Incident and Problem Management processes and best practice.
- Ability to analyse complex technical and operational situations quickly and drive effective decision‑making.
- Confidence working across multiple technical and business teams to achieve service restoration outcomes.
- Strong organisational skills, with attention to detail in incident records, timelines and follow‑up actions.
- Experience using ServiceNow (or equivalent ITSM tooling) to manage and report on major incidents.
- Flexibility to participate in an on‑call rota and respond effectively outside normal business hours.
Incident Manager in Bradford employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Major Incident Management. We recommend doing mock interviews with friends or using online platforms to get comfortable with the pressure.
✨Tip Number 3
Showcase your skills! Create a portfolio or a case study of past incidents you've managed. We want to see how you’ve handled high-pressure situations and what outcomes you achieved.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Incident Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Major Incident Management. Use keywords from the job description to show we’re on the same page and you’ve got what it takes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've led major incidents and communicated with stakeholders. Let us see your personality and passion for the role.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Talk about your leadership in high-pressure situations and your familiarity with ServiceNow. We want to know how you can make an impact!
Apply Through Our Website: We love it when you apply directly through our website! It makes things easier for us and ensures your application gets the attention it deserves. So, don’t hesitate—hit that apply button!
How to prepare for a job interview at Lorien
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of Major Incident Management processes and best practices. Be ready to discuss specific examples from your past experiences where you've successfully managed incidents, especially in high-pressure situations.
✨Showcase Your Leadership Skills
During the interview, highlight your leadership abilities by sharing stories of how you've coordinated teams during major incidents. Emphasise your communication skills, especially when briefing senior stakeholders, as this is crucial for the role.
✨Familiarise Yourself with ServiceNow
Since experience with ServiceNow is a key requirement, make sure you're comfortable discussing how you've used it or similar ITSM tools in your previous roles. Be prepared to explain how you manage incident records and reporting effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your decision-making skills in complex situations. Think about how you would handle various incident scenarios and be ready to articulate your thought process clearly and confidently.