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For Companies At a Glance
- Tasks: Support daily operations, client onboarding, and project coordination in a dynamic environment.
- Company: Fast-paced organisation delivering digital services with a focus on collaboration.
- Benefits: Salary up to £31,000 plus generous benefits package.
- Other info: Enjoy a collaborative culture with a clear pathway for career advancement.
- Why this job: Gain valuable experience in a varied role with opportunities for growth and responsibility.
- Qualifications: Experience in admin or operations, strong Excel skills, and excellent communication.
The predicted salary is between 31000 - 31000 £ per year.
We’re looking for a highly organised and proactive Customer Operations Representative to join a growing, fast-paced organisation delivering digital services at scale. This is a varied role combining administration, operations, and project support, where you’ll play a key part in ensuring services are delivered smoothly while supporting both clients and internal teams. This opportunity would suit candidates currently working as an Office Administrator, Operations Assistant, Project Administrator, Client Services Executive, or Coordinator, who are looking to step into a broader role with more responsibility, stakeholder exposure, and ownership. You’ll be someone who enjoys working with people, keeping things organised, and getting stuck into day-to-day operational challenges, particularly in environments where no two days are the same.
What You’ll Be Doing
- Operations & Administration
- Support the day-to-day coordination of operational activities
- Maintain accurate records, documentation, and internal processes
- Assist with scheduling and organisation of key service activities
- Project & Implementation Support
- Support the onboarding of new clients and service implementations
- Work closely with internal teams to ensure smooth rollout of services
- Track progress, actions, and deadlines across multiple workstreams
- Client & Stakeholder Engagement
- Act as a point of contact for clients, gathering feedback and supporting ongoing service delivery
- Build strong working relationships with internal teams and external partners
- Attend meetings and ensure actions and follow-ups are tracked and delivered
- Supplier Coordination
- Liaise with third-party suppliers and partners to support service delivery
- Help investigate, track, and resolve operational or service-related issues
- Ensure communication is clear, timely, and professional
- Reporting & Continuous Improvement
- Produce regular reports using Excel (essential) to track performance and activity
- Support analysis of data to identify trends, issues, and improvements
- Contribute to improving processes and ways of working over time
What We’re Looking For
- Experience in an administrative, operations, or project support role
- Strong Microsoft Excel skills (comfortable working with data, tracking, and reporting)
- Highly organised with strong attention to detail
- Confident working with multiple stakeholders (internal and external)
- A proactive, problem-solving mindset with the ability to take ownership
- Strong communication skills - personable, approachable, and professional
- Comfortable working in a fast-paced, delivery-focused environment
What Makes This Role Stand Out
- A broad role offering exposure to administration, operations, and project work
- Opportunity to develop strong stakeholder management and coordination skills
- A collaborative, people-focused environment
- A clear pathway to grow into operations, project, or service delivery roles
Customer Service Representative in Bradford employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Bradford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in administration and operations can directly benefit the role of Customer Operations Representative.
✨Tip Number 3
Show off your Excel skills! Since this role requires strong reporting abilities, be ready to discuss your experience with data tracking and analysis. Maybe even bring a sample report to demonstrate your capabilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Operations Representative role. Highlight your organisational skills, experience in administration, and any relevant project support roles to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a great candidate. Don’t forget to mention your strong communication skills and proactive mindset!
Show Off Your Excel Skills: Since strong Microsoft Excel skills are essential for this role, consider including specific examples of how you've used Excel in previous jobs. Whether it’s tracking data or producing reports, we want to see your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Lorien
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Operations Representative role. Familiarise yourself with the key responsibilities like client engagement and project support. This will help you demonstrate how your previous experience aligns with what they’re looking for.
✨Show Off Your Excel Skills
Since strong Microsoft Excel skills are essential for this position, be prepared to discuss your experience with data tracking and reporting. You might even want to bring examples of reports you've created or improvements you've made using Excel to showcase your capabilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle operational challenges. Think of specific examples from your past roles where you successfully managed multiple stakeholders or resolved issues, as these will highlight your proactive mindset.
✨Build Rapport with Interviewers
Remember, this role is all about communication and relationship-building. During the interview, be personable and approachable. Engage with your interviewers by asking insightful questions about their team dynamics and how they collaborate with clients, showing that you’re genuinely interested in the role.