At a Glance
- Tasks: Provide 1st and 2nd line IT support to over 65,000 colleagues.
- Company: Join a global banking client with a focus on digital strategy.
- Benefits: Hybrid work model, competitive pay, and potential for contract extension.
- Other info: Training provided; work from home 4 days a week with office collaboration.
- Why this job: Be part of a diverse team making a real impact in tech support.
- Qualifications: Passion for customer service and good communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Midlands based hybrid
6-month initial contract, but with possible extensions and temp to perm options.
Additional standby and shift allowances.
We are looking for Service Desk Analysts to join the successful IT support team within a global banking client providing 1st or 2nd line technical support to a user base of over 65,000 colleagues.
You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone.
You’ll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate.
What you will be doing:
- Provide a single point of contact to internal colleagues reporting IT related issues.
- Diagnose and resolve technical issues using your problem-solving skills and questioning techniques.
- Obtain both technical information and business impact to minimise downtime to colleagues.
The Skills you will need:
- A passion for customer service.
- Ability to flex your communication, both written and verbal.
- Previous service desk experience and understanding of working to KPI’s is an advantage.
- Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange skills need but not essential as training is provided.
Service Desk Analyst in Birmingham employer: Lorien
Join a forward-thinking company in Manchester that values technical expertise and offers a dynamic work culture. With a focus on hybrid working, flexible hours, and a strong emphasis on employee growth, this role provides the opportunity to lead impactful projects while maintaining a hands-on engineering position. Enjoy a competitive salary, annual bonus, and the chance to shape the future of corporate infrastructure services in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Birmingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Lorien.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Lorien. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Analyst in Birmingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Lorien.
How to prepare for a job interview at Lorien
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Lorien's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Lorien offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
