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For Companies At a Glance
- Tasks: Monitor systems, respond to incidents, and ensure high service availability.
- Company: Join a dynamic Network Operations Centre in Newtownabbey, Belfast.
- Benefits: Full-time role with competitive salary and career growth opportunities.
- Why this job: Kickstart your IT career in a fast-paced environment with real impact.
- Qualifications: Entry-level IT or networking experience; CCNA knowledge preferred.
- Other info: Work 4 days on, 4 days off in a supportive team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Location: Newtownabbey, Belfast (Onsite – Network Operations Centre)
Employment Type: Full-time, Permanent
Security Clearance: Required (or eligibility to obtain)
Interview Process: 2-stage (via Microsoft Teams)
About the Role
We are looking for a 24/7 NOC Engineer to join a busy Network Operations Centre supporting critical IT and network infrastructure. You’ll work in a fast-paced operational environment, monitoring systems, responding to incidents, and ensuring high service availability for a diverse customer base. This role is ideal for someone with entry-level IT or networking experience, or a recent graduate with CCNA or strong networking fundamentals, who is keen to build a long-term career in network operations.
Shift Pattern
- 4 days on (7:00am – 7:00pm), followed by 4 days off
- 4 nights on (7:00pm – 7:00am), followed by 4 days off
Key Responsibilities
- Act as the first point of escalation for customer incidents and service requests
- Log, manage, and resolve faults using an ITSM tool, aiming for first-time resolution where possible
- Work to defined SLAs and maintain regular communication with customers
- Monitor network performance and system health using network monitoring tools
- Troubleshoot and configure routers, switches, and related network devices
- Manage and investigate circuit faults across broadband and Ethernet services
- Coordinate with third-party suppliers and field engineers to resolve incidents
- Maintain accurate ticket updates and complete detailed shift handovers
What We’re Looking For
- Some experience in IT Support, Helpdesk, NOC, or Networking (graduates welcome)
- Basic understanding of networking concepts (CCNA or equivalent knowledge preferred)
- Strong troubleshooting and problem-solving skills
- Good communication skills with a customer-focused mindset
- Ability to work in a 24/7 shift environment
- Eligibility to obtain Security Clearance
24/7 NOC Engineer in Belfast employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 NOC Engineer in Belfast
✨Tip Number 1
Network with industry professionals! Join online forums or local meetups related to IT and networking. This can help us get insider info on job openings and make valuable connections.
✨Tip Number 2
Prepare for the interview by practising common NOC Engineer questions. We should also be ready to discuss our troubleshooting experiences and how we handle high-pressure situations.
✨Tip Number 3
Showcase our skills through practical examples. If we’ve worked on any projects or have hands-on experience with networking tools, let’s highlight that during interviews to stand out!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team.
We think you need these skills to ace 24/7 NOC Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant IT or networking experience you have. We want to see how your skills match the role of a NOC Engineer, so don’t be shy about showcasing your CCNA knowledge or any troubleshooting skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit for our Network Operations Centre. Keep it concise but engaging!
Show Off Your Problem-Solving Skills: In your application, mention specific examples where you've successfully resolved issues or improved processes. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lorien
✨Know Your Networking Basics
Brush up on your networking fundamentals, especially if you have a CCNA or similar qualification. Be ready to discuss concepts like routing, switching, and troubleshooting techniques, as these will likely come up during the interview.
✨Familiarise Yourself with ITSM Tools
Since you'll be logging and managing incidents, it’s a good idea to get acquainted with common IT Service Management (ITSM) tools. If you’ve used any in the past, be prepared to share your experiences and how you resolved issues using them.
✨Demonstrate Your Problem-Solving Skills
Prepare to showcase your troubleshooting abilities. Think of specific examples where you identified and resolved network issues, and be ready to explain your thought process. This will highlight your analytical skills and customer-focused mindset.
✨Practice Your Communication Skills
As a NOC Engineer, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to interact with customers who aren’t tech-savvy. This will show that you can maintain regular communication and keep customers informed.
