Application Support Engineer (SQL) - Edinburgh/Glasgow - 28K

Application Support Engineer (SQL) - Edinburgh/Glasgow - 28K

Glasgow Full-Time 28000 - 39200 € / year (est.) No home office possible
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At a Glance

  • Tasks: Provide 1st line application support and tackle customer requests with a collaborative team.
  • Company: Fast-growing global SAAS company with a great reputation.
  • Benefits: Competitive salary, bonuses, flexible working, private healthcare, and professional development.
  • Other info: Flexible shifts, friendly work culture, and excellent career growth opportunities.
  • Why this job: Join a dynamic team and contribute to exciting projects while enhancing your skills.
  • Qualifications: Experience in application support and strong SQL/Azure SQL skills required.

The predicted salary is between 28000 - 39200 € per year.

Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 28K + Bonus *** Applicants will need to demonstrate proven hands-on skills with SQL *** Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team)Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc.What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc.If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Application Support Engineer (SQL) - Edinburgh/Glasgow - 28K employer: Lorien

Join a dynamic and fast-growing SAAS company in Edinburgh or Glasgow, where you will be part of a supportive team that values employee well-being and professional growth. With a strong focus on flexible working arrangements, competitive bonuses, and comprehensive healthcare benefits, this employer fosters a collaborative work culture that encourages innovation and continuous learning. If you're looking for a meaningful role with ample opportunities for advancement, this is the perfect place to develop your career while making a real impact.

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Contact Detail:

Lorien Recruiting Team

StudySmarter Expert Advice🤫

We think this is how you could land Application Support Engineer (SQL) - Edinburgh/Glasgow - 28K

Tip Number 1

Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!

Tip Number 2

Prepare for the interview by brushing up on your SQL skills and understanding the company's products. Show them you’re not just another candidate; you’re genuinely interested in what they do!

Tip Number 3

Practice common interview questions, but also be ready for technical ones. You might get asked to solve a problem on the spot, so keep your cool and think through your answers.

Tip Number 4

Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re keen on the role. Plus, it keeps you on their radar!

We think you need these skills to ace Application Support Engineer (SQL) - Edinburgh/Glasgow - 28K

Application Support
SQL
Azure SQL
Entra ID
Azure Active Directory
Customer Support
ITIL

Some tips for your application 🫡

Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your SQL skills and any relevant experience in application support. We want to see how you can bring your unique skills to our team!

Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background fits. We love seeing genuine enthusiasm, so let your personality come through!

Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled support requests or resolved issues in the past. We’re looking for someone who can think on their feet and work well under pressure, so don’t hold back!

Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!

How to prepare for a job interview at Lorien

Know Your SQL Inside Out

Make sure you brush up on your SQL skills before the interview. Be prepared to answer technical questions and possibly solve problems on the spot. Practising common SQL queries and understanding how they apply to application support will give you a solid edge.

Understand the Role and Company

Do your homework on the company and the specific role of Application Support Engineer. Familiarise yourself with their products, services, and any recent news. This shows genuine interest and helps you tailor your answers to align with their values and goals.

Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think of examples from your past experience where you successfully handled support requests or collaborated with other teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

Showcase Your Soft Skills

While technical skills are crucial, don't forget to highlight your soft skills. Communication, teamwork, and customer service are key in this role. Be ready to discuss how you've effectively communicated with users or worked within a team to resolve issues.