At a Glance
- Tasks: Lead a team of engineers while providing hands-on technical support.
- Company: Dynamic company in Altrincham with a focus on innovation.
- Benefits: Competitive salary of £40,000 and opportunities for career growth.
- Other info: Fast-paced environment with global reach and exciting IT projects.
- Why this job: Make a real impact by improving team performance and service delivery.
- Qualifications: Experience in service desk support and team leadership skills.
The predicted salary is between 40000 - 40000 € per year.
If you enjoy leading from the front, taking ownership, and bringing structure to busy support environments, this Infrastructure Team Lead role offers a great opportunity to make an impact. You'll combine hands-on technical support with team leadership, ensuring tickets are managed effectively, SLAs are met, and the wider support function runs smoothly. This is a role where you'll set the standard, coach others, and improve how the team delivers day-to-day.
What You'll Be Doing
- Leading and supporting a team of 1st line engineers, driving performance and accountability
- Managing the service desk queue, ensuring tickets are prioritised, assigned, and resolved within SLA
- Providing both local and remote support across a global user base
- Acting as an escalation point for more complex technical issues
- Supporting infrastructure and user-facing systems across Windows environments and Microsoft technologies
- Contributing to global IT projects and improvements to ways of working
- Supporting onboarding/offboarding processes and access management
- Working closely with IT and business stakeholders to deliver a consistent, reliable service
Tech Environment
- Windows Server & Windows 10/11
- Networking fundamentals (Wi-Fi, switches, patching)
- End-user devices, printers, and AV / conferencing tools
- VOIP systems and remote access tools
- Backup processes and infrastructure support
What You Bring
- Previous experience in a Service Desk or Infrastructure support environment
- Experience leading or mentoring engineers, even if informally
- Ability to prioritise workload, manage tickets, and meet SLAs in a fast-moving environment
- Confident communicator able to engage both technical teams and non-technical users
- A proactive mindset with a focus on ownership, improvement, and delivery
Service Desk Team Leader in Altrincham employer: Lorien
As a Service Desk Team Leader in Altrincham, you'll thrive in a dynamic work culture that values leadership and innovation. The company offers competitive salaries, opportunities for professional growth, and a supportive environment where your contributions directly impact the team's success. With a focus on collaboration and continuous improvement, this role provides a unique chance to develop your skills while working with cutting-edge technology in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Leader in Altrincham
✨Tip Number 1
Get your networking game on! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a Service Desk Team Leader.
✨Tip Number 2
Show off your leadership skills during interviews! Prepare examples of how you've led teams or improved processes in the past. We want to see that you can drive performance and accountability, just like the role requires.
✨Tip Number 3
Don’t forget to brush up on your technical knowledge! Be ready to discuss Windows environments, networking fundamentals, and any relevant tools. This will show that you’re not just a leader but also hands-on and technically savvy.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Desk Team Leader in Altrincham
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any experience you have in leading teams or mentoring others. We want to see how you've driven performance and accountability in previous roles, so don’t hold back!
Be Specific About Your Technical Skills:We’re looking for someone who knows their stuff when it comes to Windows environments and Microsoft technologies. Be specific about your technical skills and experiences, especially if you've worked with service desk tools or managed ticket queues.
Demonstrate Your Problem-Solving Abilities:In your application, share examples of how you've tackled complex technical issues or improved processes in a busy support environment. We love seeing proactive mindsets that focus on ownership and delivery!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Lorien
✨Show Your Leadership Skills
As a Service Desk Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you drove performance and accountability. Be ready to discuss specific situations where you coached others or improved team delivery.
✨Know Your Tech Inside Out
Familiarise yourself with the technical environment mentioned in the job description. Brush up on Windows Server, networking fundamentals, and VOIP systems. Being able to speak confidently about these technologies will show that you're not just a leader but also technically savvy.
✨Prioritisation is Key
In a fast-paced service desk environment, prioritising workload is essential. Think of examples where you've effectively managed tickets and met SLAs. During the interview, explain your approach to prioritisation and how it contributed to the team's success.
✨Engage with Stakeholders
Since you'll be working closely with IT and business stakeholders, practice how you communicate with both technical and non-technical audiences. Prepare to share experiences where you successfully engaged different teams to deliver a consistent service, highlighting your confident communication skills.
