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- Tasks: Provide top-notch tech support and create awesome first impressions daily.
- Company: Join a dynamic team in Belfast focused on delivering exceptional customer experiences.
- Benefits: Earn £24.18 per hour with a 7.5-hour workday, onsite 5 days a week.
- Why this job: Perfect for tech enthusiasts who thrive in fast-paced environments and love interacting with people.
- Qualifications: Experience as a TechBar Engineer and familiarity with Windows 7/10 and ServiceNow required.
- Other info: Opportunity to learn about bespoke hardware/software while working in a vibrant setting.
TechBar Engineer Belfast – Onsite 5 days a week 02-Dec-24 – 30-Sep-25 Inside of IR35 £24.18 per hour 7.5 hour days My client, is looking for a Tech Bar Engineer to join them 5 days a week in Belfast. Key Duties Ability to deliver great customer experience in a very active environment and to be invigorated by constant personal interaction, sometimes this will be the all-important first impression Strong communication skills that let you converse freely and comfortably with small groups as with individual customer Key Skills & Experiences Solid experience as a TechBar Engineer Windows 7/ Windows 10 Experience Completing tickets using ServiceNow (Windows 7 / 10, Office 365, Teams VPN’s, BYOD, OneNote) Is willing to learn support of bespoke hardware / software used on customer sites If you are available and interested in this role, please apply today!
2nd Line Support Engineer employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. Since this role emphasizes delivering a great customer experience, be prepared to share examples of how you've successfully interacted with customers in previous positions.
✨Tip Number 2
Familiarize yourself with the tools mentioned in the job description, especially ServiceNow. If you have experience with ticketing systems, be ready to discuss how you've used them to manage and resolve issues efficiently.
✨Tip Number 3
Highlight your technical knowledge of Windows 7 and Windows 10. Be prepared to answer technical questions or even troubleshoot scenarios related to these operating systems to demonstrate your expertise.
✨Tip Number 4
Since the role involves learning about bespoke hardware and software, express your willingness and enthusiasm to learn. Share any past experiences where you quickly adapted to new technologies or systems.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the TechBar Engineer position. Understand the key duties and skills required, such as customer experience and communication skills.
Highlight Relevant Experience: In your CV and cover letter, emphasize your solid experience as a TechBar Engineer, particularly with Windows 7/10 and ServiceNow. Provide specific examples of how you've successfully completed tickets in similar environments.
Show Willingness to Learn: Mention your eagerness to learn about bespoke hardware and software. This shows that you are adaptable and ready to grow within the role.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position. Address how your skills align with the company's needs and your ability to deliver great customer experiences.
How to prepare for a job interview at Lorien
✨Show Your Customer Service Skills
Since the role emphasizes delivering a great customer experience, be prepared to share examples of how you've successfully interacted with customers in previous positions. Highlight your ability to handle challenging situations and maintain a positive attitude.
✨Demonstrate Technical Proficiency
Make sure to brush up on your knowledge of Windows 7 and Windows 10, as well as any relevant software like Office 365 and Teams. Be ready to discuss your experience with ServiceNow and how you've used it to complete tickets efficiently.
✨Communicate Clearly
Strong communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you may need to interact with both individuals and small groups. This will help you convey information effectively during the interview.
✨Express Willingness to Learn
The job requires support for bespoke hardware and software. Show your enthusiasm for learning new technologies and adapting to different environments. Share instances where you've quickly picked up new skills or tools in the past.
