At a Glance
- Tasks: Provide hands-on hardware support and manage user expectations effectively.
- Company: Join an international bank with a dynamic work environment.
- Benefits: Competitive daily rate, onsite work, and opportunities for skill development.
- Other info: Work in a fast-paced setting with potential for career advancement.
- Why this job: Be the go-to tech hero, solving hardware issues and supporting new joiners.
- Qualifications: Experience in 2nd line hardware support and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
Make sure to apply with all the requested information, as laid out in the job overview below.
2nd Line Support - Hardware
London - Onsite 5 days a week
3 months Inside of IR35 £200 per day
Shift Patterns - 07:00 - 19:00
My client, an International Bank is looking for a 2nd line Support Engineer to assist them with Hardware tickets. The candidate should be a strong support engineer and advocate for the Hardware Support function, able to communicate with all levels of business users, senior members of staff and IT Managers.
Responsibilities:
- Hand on Support engineer to support business users via phone, Email, SNOW tickets and in person and complete all tickets within SLA, while managing user's expectations.
- Onboard New Joiners and carryout ad-hoc desk moves as and when required.
- Provide 1st - 2nd Line Support with all Hardware related issues.
- Provide Mobile Device setup/support.
- Carryout Desk moves (intraday and OOHS).
Key Skills and Experiences:
- 2nd line Hardware Support Experience with Desk moves.
- Thin Clients - Ipads/Iphone.
- HP/Windows.
If you are available and interested please apply today!
2nd Line Deskside Engineer - Hardware Support employer: Lorien
As an International Bank located in London, we pride ourselves on fostering a dynamic work environment that values collaboration and innovation. Our employees benefit from competitive pay, comprehensive training, and opportunities for professional growth, all while being part of a supportive team that prioritises excellence in service delivery. Join us to be part of a culture that encourages personal development and rewards dedication in a fast-paced, engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Deskside Engineer - Hardware Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in hardware support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with hardware issues and desk moves. We want you to shine when they ask about your hands-on support experience!
✨Tip Number 3
Showcase your communication skills! Since you'll be interacting with users at all levels, practice explaining complex tech concepts in simple terms. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names from our community!
We think you need these skills to ace 2nd Line Deskside Engineer - Hardware Support
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role and can highlight your relevant experience in your application.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor it to showcase your 2nd line hardware support experience and any specific skills mentioned in the job description. We love seeing how your background fits with what we need.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on your key achievements and skills that relate to the role.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It helps us keep track of applications and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lorien
✨Know Your Hardware Inside Out
Make sure you brush up on your knowledge of hardware support, especially with devices like thin clients, iPads, and iPhones. Be ready to discuss common issues and solutions you've encountered in previous roles.
✨Showcase Your Communication Skills
Since you'll be interacting with users at all levels, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical staff or resolved conflicts.
✨Demonstrate Your Problem-Solving Abilities
Prepare to share specific instances where you've tackled hardware issues under pressure. Highlight your approach to managing user expectations and completing tickets within SLA.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling desk moves or onboarding new joiners. Think through your past experiences and how you would apply them to the scenarios presented during the interview.
