At a Glance
- Tasks: Lead Dynamics 365 projects, improve customer journeys, and drive system adoption.
- Company: Growing tech company in Southampton with a focus on innovation.
- Benefits: Up to £68,000 salary, hybrid work, 28 days leave, and performance bonuses.
- Other info: Join a dynamic team with excellent career growth and learning opportunities.
- Why this job: Shape the future of CRM solutions and make a real impact on business processes.
- Qualifications: Experience in CRM platforms and strong functional expertise required.
The predicted salary is between 68000 - 68000 £ per year.
We have an excellent opportunity for a D365 Functional Consultant to join a growing team in Southampton on a permanent basis. This role is critical to enabling secure, scalable and reliable technology services that underpin day-to-day operations. Working collaboratively across the organisation, the Business Systems team provides technical leadership, engineering capability and modern platforms that support strategic goals.
You will help define the standards, practices and governance that shape how Dynamics 365 is adopted, delivered and evolved.
The Opportunity
We are looking for experienced and forward-thinking Functional Consultants to provide leadership and domain expertise across key business capabilities within Dynamics 365. Acting as a trusted advisor, you will shape how platforms are adopted, improved and governed. Working closely with business stakeholders, delivery teams and technical specialists, you will ensure solutions deliver measurable value and align to wider organisational priorities. These roles sit within the Business Systems Centre of Excellence, influencing not just what we deliver, but how we deliver it – strengthening standards, governance and ways of working across the organisation. This is an opportunity to solve complex business challenges, improve processes end-to-end, and influence change through strong functional expertise.
Specialisms
You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement. You will focus on improving customer journeys, enhancing system adoption and ensuring customer-facing solutions align to user needs and business priorities.
What you’ll be responsible for
- Provide functional leadership and act as a trusted advisor to business stakeholders
- Lead functional work packages from design through to business adoption
- Translate business needs into clear functional designs and solution options
- Take a holistic view across processes and domains to identify dependencies and improvements
- Support prioritisation and decision-making through commercial awareness
- Build strong relationships across service leads, delivery teams, users and partners
- Drive continuous improvement across processes and system usage
- Facilitate workshops and communicate effectively with a range of audiences
- Coach and mentor analysts and junior consultants to build team capability
Experience working with Customer Relationship Management / Customer Engagement platforms
Strong understanding of customer-facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys)
Improved customer journeys, system adoption and user experience
Experience working within a service-led, product-aligned operating model
Familiarity with Agile delivery approaches and cross-team collaboration
Awareness of cloud-based business platforms and integrations
Understanding of data protection, compliance and enterprise governance
Competitive salary and pension (up to 12.07% contribution)
Performance-related bonus (where applicable)
28 days annual leave plus bank holidays (increasing with service)
Enhanced family leave, including paid partner leave
Hybrid and flexible working options
Learning and development support, coaching and mentoring
Volunteering leave and matched fundraising
D365 Functional Consultant (CRM) in Southampton employer: Lorien Resourcing
Join a dynamic and innovative team in Southampton as a D365 Functional Consultant, where you will play a pivotal role in shaping the future of technology services. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning, mentoring, and flexible working options, ensuring a healthy work-life balance. With competitive salaries, generous leave policies, and a commitment to community engagement, we offer a rewarding environment for those looking to make a meaningful impact.
