At a Glance
- Tasks: Lead Major Incident Management and drive service excellence in a dynamic tech environment.
- Company: Lorien, a forward-thinking company in the financial services sector.
- Benefits: Hybrid working, inclusive culture, and opportunities for continuous improvement.
- Why this job: Make a real impact by leading high-severity incident responses and enhancing service delivery.
- Qualifications: Strong leadership experience in ITSM, especially within financial services.
The predicted salary is between 60000 - 80000 £ per year.
Lorien is seeking a Senior Manager for Major Incident & Service Delivery in Manchester. This role involves leading Major Incident Management and driving service excellence across a multi-supplier technology landscape. The ideal candidate will have strong leadership experience in ITSM, particularly in financial services.
Responsibilities include:
- Incident command for high-severity situations
- Continuous improvement initiatives
The role fosters hybrid working in an inclusive culture.
Senior Incident Command & ITSM Service Leader employer: Lorien Resourcing
Lorien is an exceptional employer that prioritises a culture of inclusivity and collaboration, making it an ideal workplace for professionals in the IT service management sector. With a strong focus on employee growth and development, particularly in the dynamic environment of Manchester, Lorien offers unique opportunities to lead impactful initiatives while enjoying the flexibility of hybrid working arrangements. Join us to be part of a forward-thinking team dedicated to driving service excellence in the financial services industry.
