At a Glance
- Tasks: Drive governance and coordination for a major customer transformation programme.
- Company: Join a leading UK retail organisation focused on enhancing customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on continuous improvement and Agile practices.
- Why this job: Be at the forefront of transforming customer care with innovative technology.
- Qualifications: Experience in PMO roles and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
We're supporting a major UK retail organisation undergoing a large-scale customer transformation programme, focused on improving customer experience, operational efficiency, and introducing more advanced, technology‑led ways of working.
This is a hands‑on PMO position where you'll be responsible for driving governance, reporting, and coordination across a complex delivery environment. You'll work closely with senior stakeholders and delivery teams to:
- Keep projects on track
- Provide clear, concise updates to leadership
- Identify and manage risks and issues
Key Responsibilities
- Manage programme plans, milestones, risks, issues, and dependencies
- Produce high‑quality status reports and governance packs
- Support steering committees and leadership forums
- Track and manage programme finances and reporting
- Maintain accurate data in tools such as Jira / Planner
- Ensure strong governance and PMO best practice
- Support onboarding/offboarding and programme coordination tasks
- Drive continuous improvement in ways of working, including Agile environments
What We're Looking For
- Proven experience in a PMO Manager or Senior PMO Analyst role
- Background supporting large‑scale transformation or change programmes
- Strong exposure to governance, reporting, and programme controls
- Experience working in fast‑paced, complex environments
- Excellent communication skills, with the ability to summarise key messages for senior stakeholders
- Strong organisation and attention to detail
- Confident managing multiple workstreams and priorities
- Experience with Jira, Planner, or similar tools
- Good understanding of financial tracking within programmes
Nice to have
- Retail or customer‑focused transformation exposure (not essential)
PMO Manager - Customer Care Transformation employer: Lorien Resourcing
Join a leading UK retail organisation that prioritises employee development and fosters a collaborative work culture. As a PMO Manager in our Customer Care Transformation programme, you'll benefit from a dynamic environment that encourages innovation and continuous improvement, while also enjoying opportunities for professional growth and advancement. With a focus on enhancing customer experience through technology-led initiatives, this role offers a meaningful chance to make a significant impact within the company.
