Sector: OtherReference: BBBH176437_1791297407IT Service Delivery Manager / DV Clearable / 5 days a week on-siteLocation: London We're looking for an experienced IT Service Delivery Manager to ensure the reliable, high‐quality delivery of IT products and services. You'll work closely with Product Owners and Product Managers to align IT service delivery with product roadmaps and business objectives. What you'll be doingOwning the delivery of IT products and services to agreed SLAs and product requirementsCollaborating with Product Owners and Product Managers to translate product needs into effective service deliveryCoordinating delivery teams to ensure efficient, high‐quality outcomesMonitoring service performance, identifying trends and driving improvementsProactively identifying risks and resolving issues before they escalateWorking with product operations teams to ensure seamless service deliveryReporting on service performance, availability and customer satisfactionWhat we're looking forMust‐have: Demonstrable experience as an IT Service Delivery ManagerStrong IT service management background (e.g. ITIL)Experience working closely with product‐led teamsProven ability to diagnose issues, identify root causes and implement preventative solutionsExcellent stakeholder management and communication skillsStrong analytical and problem‐solving capabilityAccountabilitiesConsistent delivery of services in line with SLAs and product goalsHigh levels of customer satisfactionEffective collaboration with Product Owners and Product ManagersIf you're a delivery‐focused contractor who proactively fixes problems before they become incidents, we'd like to hear from you.
IT Service Delivery Manager - Remote in London employer: Lorien Resourcing
Join a dynamic and innovative technology business in Glasgow or Edinburgh, where you'll not only lead the delivery of complex data-driven solutions but also play a pivotal role in mentoring and developing your colleagues. With a hybrid working model and a strong focus on career progression, this is an excellent opportunity to shape best practices in a supportive environment that values technical expertise and leadership. Enjoy the unique advantage of working within the financial services sector, tackling enterprise-scale projects that make a real impact.
