At a Glance
- Tasks: Ensure high-quality delivery of IT products and services while solving issues proactively.
- Company: Join a dynamic team in London focused on innovative IT solutions.
- Benefits: Competitive contract rate, flexible working environment, and opportunities for professional growth.
- Other info: Collaborate with product teams and enjoy a fast-paced work culture.
- Why this job: Make a real impact by enhancing IT service delivery and customer satisfaction.
- Qualifications: Experience in IT service management and strong problem-solving skills required.
The predicted salary is between 63000 - 77000 £ per year.
IT Service Delivery Manager (Contract)Location: London We're looking for an experienced IT Service Delivery Manager to ensure the reliable, high‐quality delivery of IT products and services.
This role suits someone proactive, detail‐driven and determined to root‐cause issues before they impact customers.
You'll work closely with Product Owners and Product Managers to align IT service delivery with product roadmaps and business objectives.
What you'll be doing Owning the delivery of IT products and services to agreed SLAs and product requirements Collaborating with Product Owners and Product Managers to translate product needs into effective service delivery Coordinating delivery teams to ensure efficient, high‐quality outcomes Monitoring service performance, identifying trends and driving improvements Proactively identifying risks and resolving issues before they escalate Working with product operations teams to ensure seamless service delivery Reporting on service performance, availability and customer satisfaction What we're looking for Must‐have: Demonstrable experience as an IT Service Delivery Manager Strong IT service management background (e. g.
ITIL)Experience working closely with product‐led teams Proven ability to diagnose issues, identify root causes and implement preventative solutions Excellent stakeholder management and communication skills Strong analytical and problem‐solving capability Accountabilities Consistent delivery of services in line with SLAs and product goals High levels of customer satisfaction Effective collaboration with Product Owners and Product Managers If you're a delivery‐focused contractor who proactively fixes problems before they become incidents, we'd like to hear from you.
Apply now.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
IT Service Delivery Manager in London employer: Lorien Resourcing
Join a leading retailer that values its employees and fosters a collaborative work culture, where your contributions as a Senior Legal Counsel will be recognised and rewarded. With competitive salaries, a market-leading pension scheme, and comprehensive private healthcare, this role offers not just a job but a pathway for professional growth in a dynamic environment. Enjoy the flexibility of a hybrid working model while being part of a high-performing legal team that supports strategic projects across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Lorien Resourcing that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Delivery Manager in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Lorien Resourcing, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Lorien Resourcing can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Lorien Resourcing will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Lorien Resourcing
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Lorien Resourcing. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Lorien Resourcing.
