Sector: OtherReference: BBBH _ Are you a commercial operations leader who thrives on turning complex processes into seamless, customer-first workflows? I am working with an International Manufacturing Company is looking for a Head of Sales Operations to lead and shape our Sales Operations function. About the RoleReporting to the Director of Account Management and Sales Operations, you'll lead, manage and develop their Sales Operations team - owning the end-to-end workflow from quotation through to final delivery and invoicing. You'll partner closely with Corporate and National Sales to drive sustainable, profitable growth across all sales channels, while optimising service centre performance through smart processes, strong performance management and cross-functional collaboration. What You'll DoLead and develop the Sales Administration and Order Processing teams.Assess, document and structure current workflows and responsibilitiesEstablish and manage a shared service centre spanning all sales channelsOwn the quote-to-order and order-to-cash processes end to endDrive process optimisation - automating manual workarounds and championing system/technology upgradesManage invoicing forecasts and support contract termination administrationTrack and improve key performance metrics (quote/order accuracy, processing speed, on-time delivery)Collaborate cross-functionally with Sales, Commercial, Logistics, Workshop Operations and Customer ServiceOwn the Sales Operations budget and cost centreLead organisational and process change initiativesWhat We're Looking ForProven experience managing commercial administration, sales support or order operationsStrong leadership skills with experience managing teams in a service centre/KPI-driven environmentStrong commercial and analytical capability, including data and forecast analysisComfortable leading cross-functionally within a matrix organisationExcellent communication skills, both written and verbalA proactive, continuous-improvement mindset with a passion for customer excellenceBachelor's degree in Business Administration, Finance, Economics or similar (preferred)The PackageBase Salary: Up to 78,000 per annumCar Allowance:6,000 per annumAnnual Bonus:10% - 20% (performance-based)Pension:Matched contribution schemeHybrid working - Onsite 3-5 days per week.Ready to Join?Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Head of Sales Operations employer: Lorien Resourcing
Join a dynamic and innovative technology business in Glasgow or Edinburgh, where you'll not only lead the delivery of complex data-driven solutions but also play a pivotal role in mentoring and developing your colleagues. With a hybrid working model and a strong focus on career progression, this is an excellent opportunity to shape best practices in a supportive environment that values technical expertise and leadership. Enjoy the unique advantage of working within the financial services sector, tackling enterprise-scale projects that make a real impact.
