At a Glance
- Tasks: Provide 2nd and 3rd line support for a critical pension administration platform.
- Company: Join a leading firm focused on pension system reliability and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential in a high-profile programme.
- Why this job: Make a real impact on pension systems while collaborating with diverse teams.
- Qualifications: Experience with pension administration platforms and strong communication skills.
The predicted salary is between 49500 - 60500 £ per year.
In this role, you will provide 2nd and 3rd line support for a critical pension administration platform, ensuring incidents are managed and resolved promptly. You’ll work closely with technical and operational teams to test integrations, support regulatory-driven changes, and drive system stability. The position sits at the intersection of pension end-to-end processes, integration testing (Oracle Fusion), and service improvement. This is a chance to influence pension system reliability in a high-profile program.
Responsibilities
- Provide 2nd and 3rd line support for the pension administration platform
- Monitor, manage and resolve incidents with appropriate prioritisation
- Escalate complex issues to vendors and manage resolution communications
- Test integrations between Oracle Fusion and pension platforms
- Support system changes driven by regulatory and business developments
- Monitor application performance and identify improvement opportunities
- Maintain relationships with infrastructure, development and business teams
- Support development and enhancement of pension administration solutions
Key requirements
- Experience supporting pension administration platforms, ideally EQ Compendia 6.8x
- Installation, migration, troubleshooting and support of pension administration apps
- Knowledge of pension systems such as Compendia, Hartlink, UPM or IntelliPen
- Understanding of pension workflows, calculations, controls and administration processes
- Experience with pension data interfaces, backend structures and integrations
- Knowledge of public sector pension schemes (Classic, Classic Plus, Premium, Nuvos, Alpha)
- Strong stakeholder management and communication skills
- Ability to work across technical and business-facing teams
Application Support Engineer - Compendia employer: Lorien Resourcing
Join a dynamic and innovative technology business in Glasgow or Edinburgh, where you'll not only lead the delivery of complex data-driven solutions but also play a pivotal role in mentoring and developing your colleagues. With a hybrid working model and a strong focus on career progression, this is an excellent opportunity to shape best practices in a supportive environment that values technical expertise and leadership. Enjoy the unique advantage of working within the financial services sector, tackling enterprise-scale projects that make a real impact.
