At a Glance
- Tasks: Coordinate user-focused IT support for Oracle Cloud and develop support processes.
- Company: Join a key public sector client in Edinburgh or Glasgow.
- Benefits: Competitive rate of £400/day with potential for extension.
- Other info: Flexible work environment with 40% in-person attendance.
- Why this job: Make a real impact by enhancing Oracle Cloud support services.
- Qualifications: Experience in IT support coordination and performance reporting.
The predicted salary is between 57704 - 70528 £ per year.
Duration: 6 Months initially (possible 6-month extension)
Location: Edinburgh or Glasgow (40% in-person attendance)
Rate: £400/day Inside IR35
Role Overview
This role will work on establishing the IT support provision for part of the client's Oracle Cloud platform, initially focusing on the launch of a new benefit payment solution, quickly widening out to the development of the existing platform support model. Under the direction of the Senior IT Service Manager, this person will aim to provide a first class, user centred support process for Oracle Cloud by:
- Contributing to the development and consistent documentation of new Oracle support processes and associated operating manuals.
- Taking pro-active steps to ensure the ITSM tooling (currently IFS Assyst) is set up effectively to best meet the needs of the Oracle Cloud service.
- Developing and providing regular IT Service reporting for the Oracle Cloud service, including the monitoring of external supplier performance.
- Liaising with internal and external support teams to ensure support calls are routed and resolved within agreed SLAs.
- Supporting the Senior IT Service Manager and Head of Platform in addressing any escalated support calls.
Essential Skills & Knowledge
- Experience in the co-ordination of user centred IT support services and developing/documenting associated processes/run books.
- Experience developing and producing regular performance reporting in relation to IT services.
- Experience liaising with external managed service providers.
Oracle Support Co-Ordinator - Edinburgh/Glasgow in Scotland employer: Lorien Resourcing Limited
Join a dynamic and innovative technology team in the heart of the City of London, where your expertise as an AI / Fullstack Engineer will be valued and nurtured. With a strong focus on employee growth, collaborative work culture, and exposure to cutting-edge AI technologies, this role offers not just a job but a meaningful career path. Enjoy competitive compensation and the opportunity to work on impactful projects that drive real business value while being part of a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Oracle Support Co-Ordinator - Edinburgh/Glasgow in Scotland
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Lorien Resourcing Limited that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Oracle Support Co-Ordinator - Edinburgh/Glasgow in Scotland
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Lorien Resourcing Limited, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Lorien Resourcing Limited can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Lorien Resourcing Limited will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Lorien Resourcing Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Lorien Resourcing Limited. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Lorien Resourcing Limited.
