Salesforce Effectiveness Capability Lead
Contract: 6 Months
Location: Hybrid / Remote
IR35: Inside IR35
Start: ASAP
We are seeking an experienced Salesforce Effectiveness Capability Lead to drive the development and implementation of Global sales capability strategies, frameworks, and programmes for a leading consumer healthcare organisation. This is a high-profile role focused on transforming field force effectiveness, embedding best practice, and enhancing healthcare professional (HCP) engagement across multiple markets.
The Role
As the Salesforce Effectiveness Capability Lead, you will be responsible for building and embedding the capabilities, standards, tools, and ways of working that enable field sales teams to deliver outstanding performance and sustainable growth. Working across commercial excellence, technology, analytics, HR, and external partners, this role will lead strategic capability initiatives that improve field execution and drive adoption of new processes and platforms
Key Responsibilities
Define and maintain a global Salesforce Effectiveness capability roadmap aligned to business priorities and market needs.
Own and evolve a competency-based capability framework, including proficiency standards, role expectations, and development pathways.
Design and deliver scalable learning programmes, coaching frameworks, and performance support tools that improve field execution.
Lead major capability transformation initiatives, including field force effectiveness and sales optimisation programmes
Partner with technology teams to embed CRM and field force platforms into day-to-day sales operations and capability plans
Develop first-line manager coaching standards and frameworks to strengthen field leadership and team performance
Create measurement frameworks and dashboards to track capability adoption, proficiency improvements, and business impact
Establish communities of practice and implement change management strategies to drive long-term adoption and sustainability
Collaborate with stakeholders and external partners to deliver programmes on time and within budget
Essential Experience
Significant experience within Salesforce Effectiveness, Commercial Excellence, Learning & Development, or a related capability-focused discipline
Proven track record of designing and embedding capability programmes across multiple markets or business units
Understanding of field sales operating models, territory planning, coaching, performance management, and HCP engagement
Experience working with CRM and field force platforms such as Salesforce, Veeva, or similar technologies
Excellent stakeholder management skills with the ability to influence at senior leadership level.
Experience managing complex programmes, budgets, and multiple workstreams simultaneously.
Change management, capability development, and programme leadership expertise
Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
TPBN1_UKTJ
Sales Force Effectiveness Capability Lead in London employer: Lorien Resourcing Limited
Join a dynamic and innovative technology team in the heart of the City of London, where your expertise as an AI / Fullstack Engineer will be valued and nurtured. With a strong focus on employee growth, collaborative work culture, and exposure to cutting-edge AI technologies, this role offers not just a job but a meaningful career path. Enjoy competitive compensation and the opportunity to work on impactful projects that drive real business value while being part of a forward-thinking organisation.
