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- Tasks: Provide top-notch customer service and manage the export process for ocean shipments.
- Company: Join a global logistics leader with a dynamic team culture.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Be part of an international team and make a difference in global shipping.
- Qualifications: Experience in shipping or logistics and strong customer service skills.
- Other info: Work Monday to Friday, 9am to 5pm, in a vibrant office near Romford.
The predicted salary is between 26000 - 30000 £ per year.
Our clients are part of an International shipping organisation with offices overseas and offers global Logistics solutions Worldwide. They are currently looking for an Ocean Export Customer Service Coordinator to join their team at their offices based near Romford.
The purpose of the role: To provide excellent customer service whilst helping to manage the export process. The role will be working on FCL export shipments.
Duties will include:
- Responding to calls and emails from customers
- Opening files and putting bookings on the in-house system
- Liaison with Shipping Line to place bookings
- Sending confirmation to customers and updating the system
- Liaising with export documentation department to ensure everything is in place
- Liaison with overseas offices/agents
- Organising collections where necessary
- Dealing with any queries or problems that may arise
Hours of work: 0900 to 17:00 Monday to Friday
Salary: £26/30k negotiable depending on experience
Requirements: To be successful for the role you will ideally have some experience of working with a shipping, freight or logistics organisation ideally within sea freight exports. You will have good customer service skills and be able to work in a small team.
Ocean Export Customer Service Coordinator in London employer: Lori Walsh Recruitment
Contact Detail:
Lori Walsh Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Customer Service Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the shipping and logistics industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles in logistics. Practise your answers, focusing on how you've handled challenges in past jobs – it’ll show you’re ready for the Ocean Export Customer Service Coordinator role.
✨Tip Number 3
Show off your skills! When you get the chance, share specific examples of your experience with FCL export shipments. Highlighting your knowledge will make you stand out as a candidate who knows their stuff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Ocean Export Customer Service Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in shipping, freight, or logistics. We want to see how your skills match the role of Ocean Export Customer Service Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves liaising with customers and overseas offices, make sure your application reflects your strong communication skills. We love candidates who can convey information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lori Walsh Recruitment
✨Know Your Shipping Basics
Before the interview, brush up on your knowledge of ocean exports and logistics. Familiarise yourself with terms like FCL (Full Container Load) and the export process. This will show that you’re not just interested in the role but also understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle queries effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the role. For instance, how would you handle a last-minute change in a shipment? Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, challenges they face in ocean exports, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
