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- Tasks: Manage ocean freight operations and support air/road freight processes with full training provided.
- Company: Join a dynamic logistics company focused on excellent customer service.
- Benefits: Competitive salary, training opportunities, and a collaborative work environment.
- Why this job: Expand your logistics skills while making a real impact in the freight industry.
- Qualifications: 2 years of sea freight experience and strong communication skills required.
- Other info: Opportunity for career growth and development in a supportive team.
The predicted salary is between 34000 - 36000 £ per year.
Our client is currently seeking an experienced Freight Forwarding candidate who can cover all modes of transport. You will be required to cover predominantly Ocean Freight Imports and Exports operations, but you will also be covering both the Road and Air Freight departments as and when required. This role is ideal for someone with strong sea freight knowledge who is looking to broaden their logistics skills, work collaboratively with internal teams, and deliver excellent service to customers and partners. No prior experience in air or road freight is required — full training will be provided. Alongside operational responsibilities, this position includes a commercial element involving outbound customer calls to help support and grow our multimodal offering.
Responsibilities
- Manage sea freight import and export files from quotation through to final delivery
- Support airfreight and road freight booking processes (training provided)
- Communicate effectively with customers, overseas agents, suppliers, and internal departments
- Arrange customs clearance, documentation, and final delivery bookings
- Resolve operational issues promptly and professionally
- Ensure files are accurately costed, invoiced, and maintained
- Monitor customer and supplier credit limits in line with company policy
- Carry out additional tasks as requested by the line
Commercial Responsibilities
- Make outbound calls to existing and prospective customers
- Build strong, long-term customer relationships through confident, friendly communication
- Follow up on leads, quotations, and business opportunities
- Understand customer requirements and offer suitable freight solutions
- Identify new opportunities to support the wider commercial strategy
- Work closely with sales and operations teams to ensure joined customer development
Requirements Skills & Experience Required
- Minimum 2 years’ experience in sea freight operations
- Strong understanding of international forwarding processes
- Experience with customs clearance procedures
- Excellent communication and customer service skills
- High level of accuracy and attention to detail
- Strong organisational and time management abilities
- Proactive problem-solver with a positive approach
Hours: 0800 – 1700 Monday to Friday
Salary: £34,000 – £36,000 (dependent on experience)
Ocean Freight Operator in Birmingham employer: Lori Walsh Recruitment
Contact Detail:
Lori Walsh Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Freight Operator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry, especially those who know about ocean freight. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your sea freight knowledge. Be ready to discuss your experience and how it relates to the role. We want to see your passion for logistics shine through!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or a networking event, drop a quick thank-you email. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Ocean Freight Operator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sea freight operations and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ocean freight and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, make sure your application reflects your excellent communication skills. We love candidates who can convey their thoughts clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lori Walsh Recruitment
✨Know Your Sea Freight Inside Out
Make sure you brush up on your sea freight knowledge before the interview. Understand the key processes involved in ocean freight imports and exports, as well as customs clearance procedures. This will show that you're not just familiar with the basics but are genuinely passionate about the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you communicate your ideas clearly and confidently. Think of examples where you've successfully built relationships or resolved issues with customers. This will demonstrate your ability to connect with clients and work collaboratively with internal teams.
✨Be Ready for Problem-Solving Scenarios
Prepare for questions that assess your problem-solving skills. Think of specific instances where you've had to resolve operational issues quickly and effectively. Highlight your proactive approach and positive attitude, as these traits are crucial in logistics.
✨Understand the Commercial Side
Familiarise yourself with the commercial aspects of the role, such as making outbound calls and identifying new business opportunities. Be ready to discuss how you can contribute to the company's growth and support their multimodal offering. Showing an understanding of the commercial strategy will set you apart from other candidates.
