At a Glance
- Tasks: Deliver top-notch customer service and manage import processes from booking to delivery.
- Company: Join a dynamic team at Lori Walsh Recruitment in Basildon, Essex.
- Benefits: Competitive salary of £35,000 and opportunities for professional growth.
- Other info: Exciting chance to enhance your skills in a fast-paced industry.
- Why this job: Be part of a collaborative environment that values your input and development.
- Qualifications: 1-3 years of experience in customer service and ocean freight knowledge.
The predicted salary is between 35000 - 35000 £ per year.
- Full time | Lori Walsh Recruitment | United Kingdom
- Job Information
- Work Experience 1-3 years
- 35000
- City Basildon
- Province Essex
- Postal Code SS14
Job Description
Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our customers and overseas partners.
This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients.
Working closely with the Commercial Team on development of all Ocean freight services.
Duties will include
- Prioritize your workflow to ensure all aspects of work are carried out in a timely manner.
- Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service.
- Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action.
- Maintain effective communication and relationships with our overseas partners.
- Ensure all consignments are loaded onto our system prior to/on departure either manually or via EDI checking accuracy of paperwork and information provided.
- All pre-alert documentation must be received from the overseas partners prior to or on the same day of departure.
- Ensure we have all the relevant information and instructions from customers to complete custom clearance on imports to allow release of cargo.
- Provide Transport Companies with all the relevant information to ensure customer delivery requirements are met.
- Ensure you do not import or release orders without receiving all monies owed on non-credit account clients and all Import Duty & Vat have been paid.
- Ensure all files are costed and invoiced prior to delivery.
- Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed.
- Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines.
If not available, elevate to the account manager shown on the client file.
- Take ownership of accounting issues and queries as and when directed by management, ensuring these are dealt with within 48 hours.
- Assist with insurance claims in line with company procedures as and when requested by management.
- Complete weekly & month end routines as directed by your line manager.
- Ensure all Client SOP’s & SLA’s are followed at all times.
Requirements
- Able to promote APGL’s Corporate Culture
- Good Ocean freight Knowledge on Imports
- A pro-active attitude
- Able to work and meet deadlines
- Able to implement and manage systems which further enhance the APGL profile
- #J-18808-Ljbffr
Import Customer Service in Basildon employer: Lori Walsh Recruitment
Join a dynamic freight forwarding company as an Export Coordinator, where you will thrive in a supportive work culture that values teamwork and innovation. With competitive salaries and opportunities for professional development, this role offers a chance to grow your career in a fast-paced environment while making meaningful contributions to global trade. Located in a vibrant area, you'll enjoy a balance of work and leisure, making it an excellent place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Import Customer Service in Basildon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lori Walsh Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lori Walsh Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Import Customer Service in Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lori Walsh Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Lori Walsh Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lori Walsh Recruitment!
How to prepare for a job interview at Lori Walsh Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
