Customer Service & Development Coordinator
Full time | Lori Walsh Recruitment | United Kingdom
Posted On 10/13/2026
Job Information
Work Experience 1-3 years
City Basildon
Province Essex
Postal Code SS14
Job Description
Our clients are an established freight forwarders who are looking for an enthusiastic and career-focused Customer Service & Development Coordinator to join their growing team for their Basildon office. This role would suit someone with strong customer service experience who enjoys building relationships and supporting business growth.
Duties will include:
- Responsible for managing customer quotations,
- Following up on pricing opportunities
- Maintaining communication with customers via email and telephone.
- Manage a shared mailbox
- Ensure enquiries are allocated and actioned efficiently while delivering a high level of customer service.
- Creating customer rate cards,
- Maintaining client-specific spreadsheets,
- Assisting with various administrative and sales support activities.
- In addition, the role will support management with identifying potential customer leads to help grow our client base.
- Cross-training with other departments will be required to provide support during holiday periods and to develop a broader understanding of the business.
- Full training will be provided for all aspects of the role.
Requirements
Requirements
- Strong communication skills, both written and verbal.
- Organised with good attention to detail.
- Confident using Microsoft Office and spreadsheets.
- Proactive approach with an interest in business development.
- Enthusiastic, motivated, and looking to build a long-term career.
- Ideally are looking for some experience of the shipping and Logistics sector, but would consider someone from outside of this sector.
This position offers excellent development opportunities for the right individual, with a strong focus on training, growth, and internal progression.
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Customer Service & Development Coordinator in Basildon employer: Lori Walsh Recruitment
Lori Walsh Recruitment offers a vibrant work culture in Stanford-le-Hope, where employees are valued and supported in their professional growth. With a focus on teamwork and collaboration, the company provides comprehensive training and competitive salaries, making it an excellent choice for those seeking a rewarding career in the logistics sector.
