At a Glance
- Tasks: Support the Property Service Team and ensure compliance with regulations while engaging with tenants.
- Company: Join Loreburn, a community-focused social landlord dedicated to creating great places to live.
- Benefits: Enjoy competitive pay, generous holiday, flexible working, and professional development opportunities.
- Other info: Home-based role with travel; perfect for self-starters who thrive in dynamic environments.
- Why this job: Make a real difference in your community while enjoying a supportive and flexible work environment.
- Qualifications: Strong organisational skills, customer service experience, and proficiency in IT are essential.
The predicted salary is between 26491 - 29815 £ per year.
Location: Dumfries & Galloway (primarily home based with some regional travel)
Salary range: £26,491 - £29,815 FTE + competitive benefits package
Hours: Working 35 hours each week worked Monday to Friday 9am-5pm. 12 months Fixed Term position.
About Us
Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes. As a community-based association, we place our tenant facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities.
The Role
The position requires a highly organised individual, who is a self-starter and has a high level of accuracy, attention to detail and who can adapt to changing priorities. Being comfortable with the degree of autonomy and lone working the role entails is important, whilst also working effectively within a team environment. The postholder will provide support to the Property Service Team to ensure Loreburn meets its responsibilities under Compliance Regulations, Health & Safety Regulations, Building Regulations, British Standards and all other relevant legislation. Working alongside a supportive team, the role will provide an exceptional compliance service, ensuring excellent customer engagement and high levels of satisfaction. The postholder will be the main contact point for tenants, and other customers – both internal and external, resolving issues and/or investigating and resolving customer dissatisfaction. While the role is home based, there will be regular travel to Dumfries and occasionally other locations in the region.
What We’re Looking For
What’s really important is that you have a strong commitment to excellent service delivery and are highly organised in your approach. Experience in a similar administration related role would be an advantage as well as IT skills across a range of packages are essential.
- Have knowledge of the housing sector
- Be comfortable working with a high degree of autonomy
- Possess strong customer service skills
- Be highly organised with excellent time management skills and the ability to plan tasks and projects.
- Be ICT proficient, particularly across Microsoft packages.
- Be confident to take ownership of issues and proactively seek solutions.
We value potential and a commitment to learning and encourage applicants who may not possess every requirement to find out more. As a home based role, the ability to work from home in a suitable space, along with access to broadband is required. A driving licence and access to a vehicle will also be necessary.
Working With Us:
- Along with a supportive work environment and a collaborative culture, we offer generous benefits and a great work/life balance.
- Competitive pay and rewards
- Matched pension contributions up to 8% and life cover of 3 x salary
- Salary sacrifice options for pension contributions
- 8 weeks paid holiday (pro-rata) which includes 12 fixed public holidays and a Christmas closure
- Wellbeing Time – alternative to a 34-hour week. Staff have 49 hours (pro-rata) throughout the year to offer greater flexibility and support to health and work/life balance
- Westfield Health Plan – contributions towards a range of services including dental, optical, therapies, counselling and wellbeing services.
- Employee discounts including Blue Light card, cashback and high street retail and gym discounts
- Family friendly policies
- Flexible working and a Hub, Home and Roam working model
- Support for continuous professional development and protected learning time
- Strong values-based culture offering autonomy and empowerment
- Paid volunteering days
- Long service rewards
- Professional fees - Loreburn will reimburse one set of annual fees paid by employees for membership of professional institutions when such membership is directly relevant to our work
How to Apply
Apply by completing the online Recruitment Application Form
Closing date for applications: Friday 5 June 2026 at 9am
Interview date: Monday 15 June 2026
We’re committed to making our recruitment practices as accessible as possible for everyone, this includes making any necessary adjustments. If you need us to do anything differently as part of the recruitment process, please let us know.
Property Services Admin Assistant employer: Loreburn Housing Association
Loreburn is an exceptional employer that prioritises a supportive and collaborative work culture, offering flexible working arrangements through its 'Hub, Home & Roam' model. With a strong commitment to employee wellbeing, generous benefits including matched pension contributions, paid volunteering days, and opportunities for continuous professional development, Loreburn fosters an environment where staff can thrive while making a meaningful impact in the community of Dumfries & Galloway.
Contact Details:
Loreburn Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Admin Assistant
✨Tip Number 1
Get to know the company! Research Loreburn and its values. When you understand what they stand for, you can tailor your conversations to show how you fit into their mission of creating great places to live.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and help you make a memorable impression during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and organisation skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Property Services Admin Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our mission of creating great places to live!
Show Off Your Organisational Skills:Since the role requires a high level of organisation, give examples in your application that demonstrate your ability to manage tasks effectively. We love seeing candidates who can juggle multiple priorities!
Highlight Customer Service Experience:As you'll be the main contact for tenants, it's crucial to showcase your customer service skills. Share any relevant experiences where you've resolved issues or improved customer satisfaction.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Loreburn Housing Association
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the housing sector and Loreburn's mission. Understanding their commitment to creating great places to live will show that you're genuinely interested in the role and align with their values.
✨Show Off Your Organisational Skills
Since the role requires a highly organised individual, prepare examples from your past experiences where you've successfully managed tasks or projects. Be ready to discuss how you prioritise your workload and adapt to changing priorities.
✨Demonstrate Customer Service Excellence
As the main contact point for tenants, it's crucial to showcase your strong customer service skills. Think of specific instances where you've resolved issues or improved customer satisfaction, and be prepared to share these stories during the interview.
✨Be Ready for Autonomy
This position involves a degree of autonomy, so be prepared to discuss how you handle working independently. Share examples of how you've taken ownership of issues in the past and proactively sought solutions, as this will highlight your self-starter attitude.
