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- Tasks: Schedule repairs and maintenance, ensuring homes are well-maintained and customer queries are resolved.
- Company: Loreburn, a community-focused social landlord with over 40 years of experience.
- Benefits: Competitive salary, generous leave, flexible working, and professional development opportunities.
- Why this job: Join a supportive team and make a real difference in your community while working from home.
- Qualifications: Strong customer service skills, excellent organisation, and ICT proficiency required.
- Other info: Enjoy a collaborative culture with a focus on work/life balance and personal growth.
The predicted salary is between 22932 - 28947 £ per year.
Location: Dumfries & Galloway (primarily home based with some regional travel)
Salary range: £22,932 - £28,947 FTE (subject to pay review) competitive benefits package. Starting salary will be based on skills and experience.
Hours: General working pattern is 35 hours per week, between 8am and 4pm or 9am and 5pm, Monday to Friday. Permanent position.
About Us
Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes. As a community-based association, we place our tenant facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities.
The Role
Working remotely, you’ll be at the forefront of our In-House Repairs Team with a key role to play in delivering a friendly, helpful and professional service to our customers and colleagues. Your role will involve scheduling works and ensuring that our homes are safely and cost-effectively maintained and repaired. You’ll be a first point of contact for customers wishing to book repairs and maintenance services; enquire about the progress of any outstanding jobs, or those wanting guidance with any repairs/maintenance related matters. While the role is home based, there will be regular travel to Dumfries and occasionally other locations in the region.
What We’re Looking For
- Strong commitment to excellent service delivery and highly organised in your approach.
- Responding to all enquiries across a range of channels.
- Planning and scheduling works, making convenient appointments, and ensuring we have accurate information to prepare trades operatives for each visit.
- Taking ownership of issues, resolving customer queries, and focussing on providing solutions at first point of contact.
- Working closely with your team to provide generic administrative support as necessary to promote our ‘one team’ approach.
- Updating our HomeMaster and Oneserve management systems with jobs required, communications and all other activities to ensure the service is managed effectively.
- Possess strong customer service skills.
- Be highly organised with excellent time management skills and the ability to plan tasks and projects.
- Be ICT proficient, particularly across Microsoft packages.
- Be confident to take ownership of issues and proactively seek solutions.
As a home based role, the ability to work from home in a suitable space, along with access to broadband is required. A driving licence and access to a vehicle will also be necessary.
Working With Us:
- Competitive pay and rewards.
- Matched pension contributions up to 8% and life cover of 3 x salary.
- Salary sacrifice options for pension contributions.
- 8 weeks annual leave including an allowance for public holidays.
- Salary progression annually with additional inflationary increases each year.
- Wellbeing Time – alternative to a 34-hour week. Staff have 49 hours (pro-rata) throughout the year to offer greater flexibility and support to health and work/life balance.
- Westfield Health Plan – contributions towards a range of services including dental, optical, therapies, counselling and wellbeing services.
- Employee discounts including Blue Light card, cashback and high street retail and gym discounts.
- Family friendly policies.
- Flexible working and a Hub, Home and Roam working model.
- Support for continuous professional development and protected learning time.
- Strong values-based culture offering autonomy and empowerment.
- Paid volunteering days.
- Long service rewards.
- Professional fees - Loreburn will reimburse one set of annual fees paid by employees for membership of professional institutions when such membership is directly relevant to our work.
How to Apply
Apply by completing the online Recruitment Application Form. Closing date for applications: Monday 2 March 2026 at 9am. Interview date: Week Commencing 23 March 2026.
We’re committed to making our recruitment practices as accessible as possible for everyone, this includes making any necessary adjustments. If you need us to do anything differently as part of the recruitment process, please let us know.
Scheduler in Dumfries employer: Loreburn Housing Association
Contact Detail:
Loreburn Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Dumfries
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Loreburn. Understand their mission and values, and think about how your skills align with their vision of creating great places to live.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and scheduling. Think of examples from your past experiences that showcase your organisational skills and ability to resolve issues effectively.
✨Tip Number 3
Show your enthusiasm! During the interview, express your passion for providing excellent service and your commitment to helping the community. Let them see that you’re not just looking for a job, but a role where you can make a difference.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the Scheduler position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Scheduler in Dumfries
Some tips for your application 🫡
Show Your Organisational Skills: As a Scheduler, being organised is key! Make sure your application highlights your time management skills and how you plan tasks effectively. We want to see how you can keep everything running smoothly!
Customer Service is Crucial: Since you'll be the first point of contact for our tenants, it's important to showcase your customer service experience. Share examples of how you've resolved queries or provided solutions in previous roles. We love a proactive approach!
Tailor Your Application: Take a good look at the job description and tailor your application to match. Use similar language and highlight relevant experiences that align with what we're looking for. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to us directly. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Loreburn Housing Association
✨Know the Company Inside Out
Before your interview, take some time to research Loreburn. Understand their mission, values, and the communities they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Organisational Skills
As a Scheduler, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or schedules. Be ready to discuss how you prioritise work and ensure that everything runs smoothly, especially when it comes to customer service.
✨Demonstrate Customer Service Excellence
Since you'll be the first point of contact for tenants, it's crucial to highlight your customer service skills. Think of specific instances where you resolved issues or provided solutions at the first point of contact. This will illustrate your commitment to excellent service delivery.
✨Prepare for Practical Scenarios
Expect scenario-based questions during the interview. Practice how you would handle scheduling conflicts or customer complaints. Being able to think on your feet and provide practical solutions will impress the interviewers and show that you're ready for the role.
