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- Tasks: Be the first point of contact for housing services and manage tenancy inquiries.
- Company: Join Loreburn, a community-focused social landlord with 2,700 homes in Dumfries & Galloway.
- Benefits: Enjoy competitive pay, flexible working, 8 weeks paid holiday, and health plan contributions.
- Why this job: Make a real impact in your community while enjoying a supportive and collaborative work culture.
- Qualifications: Strong customer service skills and IT proficiency are essential; experience in similar roles is a plus.
- Other info: Work from home with some travel; driving license and vehicle access required.
The predicted salary is between 18400 - 23600 £ per year.
Customer & Business Support Assistant
2 x Fixed term posts for 12 months
Location: Dumfries & Galloway (primarily home based with some regional travel) with a requirement to attend training and meetings in Dumfries
Salary range: £22,403 – £28,379 with annual incremental progression + competitive benefits package
Hours: 35 hours, working Monday to Friday, 9am to 5pm, with one hour (unpaid) lunch break
About Us
Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes.
As a community-based association, we place our tenant facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities.
The Role
Our Customer and Business Support colleagues are at the forefront of our housing services provision, providing a helpful and responsive first point of contact service through a range of channels. You’ll be dealing with tenancy related enquiries, housing applications and offer signposting advice. The role also performs a variety of business administration support tasks and requires someone who is highly organised and IT proficient, who can manage changing priorities and work effectively both independently and as part of a team in a remote workforce.
What We’re Looking For
What’s really important is that you have a strong commitment to excellent service delivery and are highly organised in your approach. Experience in a similar customer service role would be an advantage and admin experience and IT skills across a range of packages are essential.
The ideal candidate will:
- Have knowledge of the housing sector and/or customer service
- Be comfortable working with a high degree of autonomy
- Possess strong customer service skills and able to handle challenging situations with empathy and professionalism
- Be highly organised with excellent time management skills and the ability to plan tasks and projects.
- Be ICT proficient, particularly across Microsoft packages.
- Be confident to take ownership of issues and proactively seek solutions.
We value potential and a commitment to learning and encourage applicants who may not possess every requirement to find out more.
As a home based role, the ability to work from home in a suitable space, along with access to broadband is required. A driving licence and access to a vehicle will also be necessary.
Please take a look through the role profile for more information about the role, what’s required, and the skills and competencies we’re looking for.
Working With Us:
Along with a supportive work environment and a collaborative culture, we offer generous benefits and a great work/life balance.
· Competitive pay and rewards
· Matched pension contributions up to 8% and life cover of 3 x salary
· Salary sacrifice options for pension contributions
· 8 weeks paid holiday (pro-rata) which includes 12 fixed public holidays and a Christmas closure
· Westfield Health Plan – contributions towards a range of services including dental, optical, therapies, counselling and wellbeing services.
· Employee discounts including cashback and high street retail and gym discounts
· Family friendly policies
· Flexible working and a Hub, Home and Roam working model
· Support for continuous professional development and protected learning time
· Strong values-based culture offering autonomy and empowerment
How to Apply
Apply by completing the online Recruitment Application Form.
Previous applicants need not re-apply.
Closing date for applications: 9am Monday 24th March 2025
Interview date: Monday 31st March 2025
We’re committed to making our recruitment practices as accessible as possible for everyone, this includes making any necessary adjustments. If you need us to do anything differently as part of the recruitment process, please let us know.
Customer and Business Support Assistant employer: Loreburn Housing Association
Contact Detail:
Loreburn Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Business Support Assistant
✨Tip Number 1
Familiarize yourself with the housing sector and the specific challenges it faces. This knowledge will help you demonstrate your understanding of the role and how you can contribute to Loreburn's mission during the interview.
✨Tip Number 2
Practice your customer service skills by engaging in role-playing scenarios. This will prepare you for handling challenging situations with empathy and professionalism, which is crucial for this position.
✨Tip Number 3
Showcase your organizational skills by preparing a plan for managing multiple tasks. Be ready to discuss how you prioritize and manage your time effectively, especially in a remote work environment.
✨Tip Number 4
Make sure you are comfortable with Microsoft packages and any other IT tools mentioned in the job description. Consider taking a quick online course or tutorial to brush up on these skills before the interview.
We think you need these skills to ace Customer and Business Support Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer and Business Support Assistant position. Make sure you understand the key responsibilities and required skills, such as customer service experience and IT proficiency.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administration. Emphasize your organizational skills and any experience you have in the housing sector or similar roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your commitment to excellent service delivery. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Follow Application Instructions: Make sure to complete the online Recruitment Application Form as specified. Double-check that all sections are filled out accurately and that you submit your application before the closing date.
How to prepare for a job interview at Loreburn Housing Association
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you handled challenging inquiries with empathy and professionalism, as this role requires strong customer service skills.
✨Demonstrate Your Organizational Skills
Since the role demands excellent time management and organizational abilities, come ready to share examples of how you've successfully managed multiple tasks or projects in a previous job. This will show that you can handle changing priorities effectively.
✨Familiarize Yourself with the Housing Sector
Having knowledge of the housing sector is a plus. Research Loreburn and understand their mission to create great places to live. Being able to discuss how your values align with theirs can make a positive impression.
✨Prepare for Remote Work Questions
As this is a home-based role, be ready to discuss your experience working independently and how you manage your workspace. Mention any tools or strategies you use to stay productive while working remotely.
