L'Oréal Luxe Multi-Brand Regional Skin Pro - Kingston/Reading/Brighton

• Key Qualities
• A Skincare

Enthusiast: You’re passionate about all things Skincare and love sharing your expertise!

You’re a pro at giving personalised advice and helping people find the perfect skin routine to make them feel empowered.

• A Connection

Creator: You’re a natural at building authentic relationships and making people feel comfortable.

You love chatting with customers, learning about their unique style and helping them create a beauty routing that expresses who they are.

• A Trendsetter: Being active on social media, you’re always on top of the latest skincare and beauty trends.

You know how to connect with people both online and in person, building a community around your passion for skincare.

• A Go Getter: You’re driven, ambitious and love a challenge. You’re excited to create innovative in-store experiences and achieve amazing results.
• A Brand Ambassador: You’re a true believer in the L’Oréal Luxe mission and values. You’re passionate about our iconic brands and can’t wait to represent them.

What you will be doing

• Creating Engaging Skincare Experiences: Design and execute innovative, engaging skincare events and animations that drive customer interest and excitement for L’Oréal.
• Team
• Skincare

Leadership: Provide expert coaching and guidance to team members on all aspects of skincare, empowering them to confidently deliver exceptional customer service and achieve sales goals.

• Personalized
• Skincare

Consultations: Serve as the go‑to skincare expert for customers, offering personalized recommendations and tailored skincare solutions to address individual needs and concerns.

• Elevating Customer Experience
• Delivering the One Luxe Experience: Consistently execute the Be Luxe service model, ensuring a premium and personalised experience for every customer.
• Product Expertise and

Storytelling: Confidently demonstrate products, immerse customers into the brands heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.

• Embodying Brand Excellence: Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Staying Trend-Forward: Maintain a strong understanding of the latest makeup, skincare, and wellness trends to provide expert advice and personalised recommendations.
• Driving Retail Performance
• Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships: Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
• Promoting Events and

Activities: Inform new and existing customers about upcoming in‑store events, promotions, and brand activations.

You will be travelling to top doors in the region to activate and animate the skincare category and share expertise.

• Brand Advocacy: Passionately represent L’Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
• Operational Excellence
• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

My Deliverables/Outcomes Are

• Achievement of Event Targets
• Contribute to driving Category Performance in region
• Exceptional consumer experience

My Core KPIs Are

• Skincare Sales Target Achievement

I Have In-Depth Knowledge Of

• Retail Driving
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