At a Glance
- Tasks: Lead a dynamic team to deliver exceptional luxury customer experiences and exceed sales targets.
- Company: Join L'Oréal, the world’s leading beauty company with a vibrant and inclusive culture.
- Benefits: Enjoy competitive pay, exclusive product perks, generous holiday, and wellness support.
- Other info: Great opportunities for personal growth and making a positive impact.
- Why this job: Be part of a creative community that pushes boundaries and shapes the future of beauty.
- Qualifications: Retail experience and strong people management skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.
At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
You will support leading and developing the store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high-performance and service-driven culture. You will support monitoring the store’s performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As one of the ambassadors of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities:- Deliver a World Class Customer Experience: Support to deliver a world class Luxury Service Experience by ensuring through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
- Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
- Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations & passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
- Exceeding Sales Targets: Support the Store Manager to execute the retail plans to achieve and surpass the stores retail targets and KPIs, driving long-term growth and profitability.
- Creating Engaging Events: Contribute to the development and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands to achieve greater growth for your store portfolio.
- Driving Innovation and New Business: Generate creative ideas and suggest innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
- Cultivating Client Loyalty: Build & support the team to grow & maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
- Talent Acquisition: Support the Store Manager in talent attraction & recruitment process.
- Team Onboarding and Training: Support the onboarding process for new team members, ensuring to promote teamwork & collaboration.
- Performance Monitoring and Feedback: Support with regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
- Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Stock & Operations: Support the store manager to ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management.
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged High performance Team
- Development of Team
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
- Retail Area Manager
- Business Manager
- Education/Training
- Store/Department Manager
- BA Experience
Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
L'Oréal Luxe Multi-Brand Assistant Manager, Boots Milton Keynes (37.5 Hours) employer: L'oreal Usa
L'Oréal is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and innovation are at the forefront of everything we do. As a Luxe Multi-Brand Assistant Manager in Milton Keynes, you will benefit from competitive compensation, generous time off, and exclusive access to our renowned product range, all while being part of a team dedicated to delivering world-class customer experiences. With ample opportunities for personal and professional growth, L'Oréal empowers its employees to thrive and make a meaningful impact in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land L'Oréal Luxe Multi-Brand Assistant Manager, Boots Milton Keynes (37.5 Hours)
✨Tip Number 1
Get to know the company inside out! Research L'Oréal Luxe, their brands, and recent news. This way, you can show your passion and knowledge during interviews, making you stand out as a candidate who truly cares.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Assistant Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace L'Oréal Luxe Multi-Brand Assistant Manager, Boots Milton Keynes (37.5 Hours)
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for the beauty industry shine through! Share your experiences with L'Oréal products or any relevant beauty trends that excite you. We want to see that you're not just applying for a job, but that you're genuinely passionate about what we do.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your experience in retail management and how it aligns with our goals at L'Oréal. We appreciate when candidates take the time to connect their skills with what we're looking for!
Be Authentic:Let your personality come through in your written application. We value authenticity and want to know who you are beyond your qualifications. Share your unique story and how it relates to the role of Luxe Assistant Store Manager.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you'll be one step closer to joining our vibrant community at L'Oréal!
How to prepare for a job interview at L'oreal Usa
✨Know Your Brands
Before the interview, dive deep into L'Oréal's portfolio. Familiarise yourself with the different brands under L'Oréal Luxe and their unique selling points. This will not only show your passion for the beauty industry but also demonstrate your commitment to delivering a world-class customer experience.
✨Showcase Your Coaching Skills
As a potential Assistant Manager, you'll be expected to develop and lead a team. Prepare examples of how you've successfully coached or mentored others in the past. Highlight specific instances where your guidance led to improved performance or customer satisfaction.
✨Emphasise Customer Experience
L'Oréal places a strong emphasis on exceptional customer service. Be ready to discuss your approach to creating memorable customer experiences. Think of examples where you went above and beyond to meet customer needs or how you handled challenging situations effectively.
✨Be Innovative
L'Oréal is all about pushing boundaries and driving innovation. Come prepared with creative ideas for events or promotions that could enhance the store's performance. Show that you're not just a follower of trends but a trendsetter who can contribute to the brand's growth.
