YSL Make-Up Artist, Harrods London (37.5 Hours)

Who we are looking for

• Makeup Enthusiast: You’re passionate about all things makeup and love sharing your expertise! You’re a pro at giving personalised advice and helping people find the perfect products that empower them.
• Connection Creator: You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style and helping them create a beauty routine that expresses who they are.
• Trendsetter: Being active on social media, you’re always on top of the latest skincare and beauty trends. You know how to connect with people both online and in person, building a community around your passion for skincare.
• Go-Getter: You’re driven, ambitious and love a challenge. You’re excited to create innovative in‑store experiences and achieve amazing results.
• YSL Ambassador: You’re a true believer in the YSL Beauty mission and values. You’re passionate about our iconic brands and can’t wait to represent them.

What you will be doing

• Creating Engaging Makeup Experiences: Design and execute innovative, engaging makeup events and animations that drive customer interest and excitement for YSL Beauty.
• Team Makeup Leadership: Provide expert coaching and guidance to team members on all aspects of makeup, empowering them to confidently deliver exceptional customer service and achieve sales goals.
• Personalised Makeup Consultations: Serve as the go‑to makeup expert for customers, offering personalized recommendations and tailored makeup solutions to address individual needs and concerns.

Elevating Customer Experience

• Delivering the YSL Beauty Experience: Consistently execute the YSL service model, ensuring a premium and personalized experience for every customer.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into YSL’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Embodying Brand Excellence: Act as a YSL Ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Staying Trend‑Forward: Maintain a strong understanding of the latest skincare, makeup, and wellness trends to provide expert advice and personalised recommendations.

Driving Retail Performance

• Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships: Proactively build authentic relationships with customers, both in‑store and through digital channels, fostering loyalty and repeat business.
• Promoting Events and Activities: Inform new and existing customers about upcoming in‑store events, promotions, and brand activations.
• Brand Advocacy: Passionately represent YSL Beauty and share your expertise on internal and external social media platforms, adhering to company guidelines.

Operational Excellence

• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms.
• Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development – Invest in Your Future with L’Oréal Luxe

• Comprehensive Onboarding: Dynamic blend of in‑person and online modules during the first three months covering brands and culture.
• Continuous Learning: Ongoing training and mentorship to develop expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
• Immersive Brand Experience: Training induction at the head office to deepen understanding of brands and values.
• Exclusive Product Previews: Hands‑on access to the latest products at regular training events.
• On‑Demand Learning Resources: Internal platform for self‑directed learning.
• Career Growth Opportunities: Collaboration with managers to chart career path and unlock full potential within L’Oréal Luxe.

Benefits and Rewards – Be Rewarded, Be Valued, Be L’Oréal

• Competitive Compensation: Salary plus commission scheme that rewards success.
• Exclusive Product Perks: Access to a range of products from over 35 L’Oréal brands.
• Generous Time Off: 30 days holiday inclusive of bank holidays.
• Health and Wellness Benefits: Discounted dental insurance and support resources for mental and financial well‑being.
• Referral Bonus Program: Earn bonuses for referring talented individuals.
• Sustainability Initiatives: Participate in L’Oréal for the Future initiatives.

Equal Employment Opportunity Statement

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. We are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, disability, or any other protected status.